Customer Care Technology Specialist - 175441 - 175444

Responsibilities: of the Customer Care Technology Specialist Include: Manage client communications through phone, email, and virtual meetings. Support customers throughout AI platform implementation and training activities. Explain technical concepts in a non-technical manner to business users. Troubleshoot customer questions regarding domains, networking basics, and cloud-based services. Document customer interactions and escalate complex issues to engineering teams. Build strong customer relationships to improve retention and satisfaction. Qualifications: for the Customer Care Technology Specialist Include: 2+ years of experience in customer care, technical support, customer success, or related fields. Excellent verbal communication skills and comfort speaking with customers daily. Knowledge of cloud computing, on-premises infrastructure, IP addresses, and domain names. Strong organizational and multitasking abilities. Intermediate PC skills including Microsoft Office Suite and CRM systems. Compensation: for the Customer Care Technology Specialist Includes: $20-$35 per hour Comprehensive Benefits: Medical, Dental, Vision, 401(k), PTO, Sick Leave if required by law, and Holidays This job opens for applications on 10/1/26. Applications for this job will be accepted for at least 30 days from the posting date.