Automotive Industry, Car Wash, Customer Service Evaluation, Customer Support/Service, Data Entry, Database Administration, Fitness, Loyalty Programs, Microsoft Office, Multitasking, Request for Information (RFI), Resolve Customer Issues, Retail, Spanish Language, Team Player, Telephone Skills, Time Management
LOCATION
Tucson, AZ
POSTED
3 days ago
Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nations largest and fastest growing multibillion dollar car wash company with over 500 car washes in 21 states!
We wash cars for the fun of it. We put people first. We help turn jobs into careers.
We're currently seeking a Customer Care Specialist to join our HQ team.
The Customer Care Specialist will provide outstanding customer service, process customer comments, feedback and support the Mister Car Wash key customer loyalty programs. This position is a fast-paced, high volume role that offers an outstanding opportunity to enter our Headquarters Support Team. The Specialist will maintain a positive attitude while fielding inbound calls, handling any issues related to customer service and support overall account maintenance.
What you will do:
Answer and respond to customer phone calls, emails, and field requests professionally and timely
Research and resolve customer issues and follow up when necessary and appropriate
Fulfill requests for information and maintain account changes
Process customer comments and feedback
Perform data entry and database maintenance functions
How you will shine:
Team oriented with a positive attitude and willingness to learn
2 years of customer service or retail experience
Availability to participate in extended hours and weekend shifts
Juggling multiple projects, providing solutions and having a positive impact on the team
Proficiency in MS Office Suite and Customer Care tracking software preferred
Speaking fluency in Spanish is a plus
What motivates our team:
Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
Career Progression with a high growth.
Modern office space in the heart of downtown Tucson.
On-site Fitness Gym and Bike Share.
Employee Game Room and Lounge.
Free Unlimited Wash Club Membership.
Its your time to SHINE! Join the Mister Car Wash team today!
Mister Car Wash provides equal employment opportunities to all employees and applicant for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We participate in the E-Verify system nationwide.