Customer Care Specialist

CardioCommand, Inc.

Tampa, FL

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JOB DETAILS

SKILLS

Business Support, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, Dental Insurance, Detail Oriented, Document Control, Document Management, ERP (Enterprise Resource Planning), Establish Priorities, Follow Through, Health Insurance, High School Diploma, Intuit Quickbooks, Manufacturing, Medical Equipment, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Order Management, Order Processing, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Product Support, Production Control, Return Merchandise Authorization (RMA), Risk Analysis, Shipping Documents, Small Company, Supply Chain, Time Management, Track Customer Issues, Vision Plan, Writing Skills

LOCATION

Tampa, FL

POSTED

16 days ago

Benefits:

401(k) matching
Company parties
Dental insurance
Health insurance
Paid time off
Vision insurance

Customer Care Specialist
Position Description & Role Expectations

Department: Supply Chain
Reports To: VP, Supply Chain & Customer Service
Location: Tampa Bay / Onsite
Employment Type: Contract (with potential for Contract‑to‑Hire)

Mission of the Role

Delivering end-to-end ownership of customer relationships through disciplined customer management, accurate order execution, proactive communication, and measurable performance standards supporting CardioCommand growth objectives. This role operates in a highly visible, fast-paced environment requiring ownership, adaptability, and strong execution discipline.

Customer Management at CardioCommand

Active ownership and coordination of all customer-related activities from inquiry and quotation through order execution, product support, Return Material Authorizations (RMAs), shipment completion, and ongoing communication.

Essential Responsibilities

· Quote Management: Coordinate and follow up on customer quotations and inquiries.
· Order Ownership: Enter and monitor customer orders through completion.
· Customer Communication: Support inquiries, product questions, acknowledgements, status updates, and proactive communications.
· Order Visibility & Follow-Up: Review open orders and monitor inventory, production status, and shipment readiness; escalate risks impacting commitments.
· Cross-Functional Coordination: Partner with Production, Supply Chain, Shipping, and Doc Control to support customer commitments.
· Priority Management: Adjust workload based on customer priorities and business needs.
· RMA Coordination: Initiate and coordinate RMAs, manage communications and documentation, and ensure RMAs are tracked and progressed according to expectations.
· Issue Resolution: Escalate concerns early and drive timely resolution.
· Daily Execution Discipline: Maintain required tracking tools and workflows and complete follow-ups with urgency and accountability.
· Business Support: Support revenue opportunities through timely response and visibility.

What Success Looks Like

· Accurate order processing with minimal errors or rework
· Proactive customer communication and order visibility
· Quotes, inquiries, and support requests responded to within expectations
· RMAs and customer issues tracked through completion
· Risks identified and escalated early
· Strong ownership, urgency, adaptability, and follow-through

Skills & Competencies

· Ownership & Accountability
· Execution & Follow-Through
· Attention to Detail
· Prioritization & Time Management
· Systems & Process Discipline
· Professional Communication
· Team & Cross-Functional Collaboration
· Adaptability
· Self-Awareness & Receptiveness to Feedback
· Customer Focus

Qualifications

· High school diploma or equivalent required; Bachelor’s degree in business, communications, or a related field preferred
· 5+ years of customer service, order management, coordination, or related experience in manufacturing, medical device, industrial, or other regulated environments preferred
· Equivalent combinations of education, training, and experience will be considered
· ERP/MRP, QuickBooks, inventory, or order management system experience
· Microsoft Excel, Outlook, and Word proficiency
· Strong written and verbal communication skills
· Ability to manage multiple priorities in a fast-paced environment

Culture & Team Expectations

· Take ownership and drive responsibilities through completion
· Demonstrate execution, responsiveness, and consistent follow-through
· Adapt quickly to changing priorities and business needs
· Work collaboratively and support team and cross-functional objectives
· Communicate professionally and proactively
· Embrace accountability, feedback, and continuous improvement

Candidate Profile & Selection Considerations
This is not a traditional reactive customer service role. Successful candidates demonstrate
ownership, execution discipline, adaptability, professionalism, and comfort operating in a highly
visible small-company environment.

Customer Care Specialist

CardioCommand, Inc.

Tampa, FL

Mission of the Role

Customer Management at CardioCommand

Essential Responsibilities

What Success Looks Like

Skills & Competencies

Qualifications

Culture & Team Expectations

About the Company

CardioCommand, Inc.

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