Overview At Foot Locker we obsess over the customer. This is where you come in! We are looking for multiple part-time Customer Care Specialists, a role that is vital to our company's success. You will be responsible for providing a positive customer experience through compassion and problem-solving. "We are the human touch. Customers get to talk to a real person & they frequently comment on being able to do so." - Current Customer Care Specialist, with Foot Locker since 2000. This position provides flexible scheduling and the opportunity to expand your career by learning about the business. This position is on-site at our contact center located at 111 S. 1st St., Wausau, WI 54401. Next training start date: Monday, June 8th Training: You will attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday. Scheduling: Hours are available between 7am-11am and 5pm-9pm Monday-Friday. You will set your own availability for scheduling within these timeframes; a minimum of 8 hours of availability to work per week is required. Pay rate: $16 / hour What our employees say they love most about working here: Their coworkers! Flexibility & work/life balance The atmosphere: welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off Responsibilities Providing superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability, etc. Empathizing with and prioritizing customer needs Efficiently entering customer information and conversation notes into the order management system Providing customer service to our Foot Locker Retail Store Associates as they place orders for their customers Qualifications Proficient computer navigation skills including ability to multi-task Positive attitude Ability to be polite and professional while speaking with customers Previous customer service experience is helpful but not required #LI-AF1 Benefits 30-50% employee discount Casual dress code - Wear your sneakers to work! Opportunities for advancement Learning and development opportunities Stock purchase plan Education reimbursement program Employee Resource Groups Recognition and appreciation programs