| Location | North Charleston, SC |
MSI-Viking Gage is a leading provider of precision measuring equipment, calibration services, and measurement solutions. We serve customers across a wide range of industries, helping them maintain accuracy, quality, and efficiency in their operations.
We are seeking a dependable, customer-focused Customer Care Specialist to join our E-Commerce team in Charleston, SC.
The Customer Care Specialist serves as the primary point of contact for customers purchasing through MSI-Viking's online store and marketplaces. This position is responsible for responding to customer inquiries, resolving order issues, processing returns, and supporting daily shipping and receiving operations.
With most order processing automated through NetSuite, this role focuses on providing personalized customer support, resolving exceptions, and ensuring accurate handling of products and inventory.
Customer Service & Order Support
Respond to customer inquiries by phone and email regarding orders, shipping, products, and account issues.
Review and resolve order exceptions, including payment holds, address issues, backorders, and cancellations.
Contact suppliers regarding product availability, lead times, tracking information, and drop shipments.
Maintain accurate customer communications and order documentation in NetSuite.
Returns & Marketplace Management
Process customer returns, inspect returned products, and coordinate refunds or credits.
Ensure returned products are accurately received and recorded in inventory.
Respond to Amazon and eBay customer inquiries, returns, and claims.
Shipping & Receiving
Assist with picking, packing, and shipping customer orders.
Receive, inspect, and check in incoming shipments.
Prepare shipping labels, packing slips, and related documentation.
Support inventory accuracy and daily warehouse operations.
Process Improvement
Identify recurring customer concerns, order issues, and improvement opportunities.
Collaborate with team members to improve customer service, order accuracy, and operational efficiency.
Required Qualifications
Minimum of one year of experience in customer service, retail, call center operations, shipping and receiving, or a related field.
Strong verbal and written communication skills with a customer-focused approach.
Proficiency with Microsoft Outlook and general computer applications.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Dependable, self-motivated, and committed to timely follow-through.
Ability to lift up to 25 pounds and perform duties requiring prolonged sitting or standing.
Preferred Qualifications
Experience with order management, inventory, or point-of-sale software; company systems training will be provided.
Previous experience with e-commerce platforms, Amazon, eBay, or return merchandise authorizations (RMAs).
Familiarity with shipping and receiving processes, inventory control, and UPS or FedEx shipping systems.
Knowledge of precision measuring equipment, including calipers, micrometers, and gages.
Combination of office-based customer support and warehouse responsibilities.
Frequent sitting, standing, walking, and handling of products.
Regular lifting of items weighing up to 25 pounds.
At MSI-Viking Gage, we value teamwork, customer service, and continuous improvement. We offer a supportive work environment where employees can develop their skills and contribute to the company's continued success.
Our benefits include:
Competitive compensation
Medical, dental, and vision insurance
Company-paid short-term disability and life insurance
401(k) retirement plan with company match
Paid time off and company holidays
Tuition reimbursement and professional development opportunities
Employee Assistance Program (EAP)
Join MSI-Viking Gage and become part of a team committed to delivering exceptional service and quality solutions to our customers.