Customer Care Specialist

Customer Care Representative

Full-Time or Part-Time | In-Office | Ann Arbor, MI

Join a fast-growing, family-owned company that sets the gold standard in luxury transportation. At Golden Limousine International, we pride ourselves on delivering world-class service, ensuring every client experiences the sophistication and reliability of a five-star journey. We are seeking a Customer Care Representative who embodies professionalism, warmth, and meticulous attention to detail-hallmarks of the finest hospitality brands.

Shift: Morning or Afternoon

Key Responsibilities

• Deliver a concierge-level guest experience, providing personalized assistance with reservations, travel details, and account management.
• Answer phone calls, emails, and online inquiries promptly and with a service-first mindset.
• Manage reservations, build client profiles, and ensure accuracy within our Livery Coach reservation system.
• Offer expert guidance on availability, pricing, and travel logistics while maintaining a polished and professional tone.
• Process deposits, explain company policies, and prepare service contracts.
• Maintain seamless communication with chauffeurs, dispatchers, and clients to uphold our commitment to flawless execution.

Ideal Candidate Profile

• Exceptional verbal and written communication skills, with a polished, engaging, and professional demeanor.
• Passionate about delivering luxury service, with a warm, detail-oriented, and proactive approach.
• Highly organized with the ability to multi-task in a fast-paced, high-touch environment.
• Tech-savvy with strong typing skills; proficiency in Microsoft Office Suite and familiarity with Google Maps and online search tools.
• Calm and composed under pressure, able to anticipate guest needs and exceed expectations.
• High school diploma or GED required; hospitality, luxury service, or transportation industry experience preferred but not required.
• Reliable transportation and punctual attendance are essential.

Why Join Us?

• Be part of a prestigious, service-driven team that values excellence.
• Work in an elegant, professional environment where attention to detail is paramount.
• Enjoy opportunities for growth and career advancement within a respected company.

All employees must pass a background check and drug screening.

If you have a passion for delivering extraordinary guest experiences, we'd love to hear from you! Apply today to become part of our exceptional team.