Customer Care Specialist

Customer Care Specialist
Pay: $20.00/hour
Standard schedule: Monday–Friday, 8:30 AM–5:30 PM EST
Location: Mesa, AZ 85201

Position Overview

Essential Responsibilities

• Learn and apply customer-specific business rules, policies, and applicable statutes.
• Process a high volume of customer and citizen requests accurately and within established SLAs.
• Review, update, and process cases using multiple internal platforms.
• Process delinquent cases, support service functions, and fulfill citizen requests while maintaining a high level of service.
• Maintain accurate records of actions taken, correspondence, services provided, and issues resolved.
• Investigate and resolve case-related issues while collaborating with internal teams as needed.
• Process internal operational requests and support change implementations.
• Identify opportunities to improve processes and service delivery.
• Meet or exceed quality, accuracy, productivity, and performance expectations.
• Perform other duties as assigned.

Qualifications

• Drug and Background screening
• High School Diploma or equivalent required.
• Finger Print screening 
• 1+ years of data entry, administrative, processing, or customer support experience preferred.
• Strong computer skills, including Microsoft Office (Word, Outlook, SharePoint, and Excel).
• Minimum typing speed of 40 WPM.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to work independently, problem solve, and recognize when escalation is needed.
• Ability to make sound decisions and accept/act upon constructive feedback.
• Professional communication skills with the ability to work effectively across teams and departments.
• Ability to work effectively and reliably in an office and/or remote environment.

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.