Customer Care Specialist (Call Center)
Location: Lyndhurst, NJ (Hackensack area)
Pay Rate: $22.00+/hour (based on experience)
Schedule: Full-time, 40 hrs/week. Multiple shifts available (see below). Alternating weekend coverage required. Holiday hours may apply.
Job Type: Temp-to-Hire
Work Setting: On-site
Position Overview
We’re seeking a professional, customer-focused Customer Care Specialist to deliver a high-quality experience in a fast-paced support environment. You’ll assist customers across multiple channels, resolve issues efficiently, process orders accurately, and represent the brand with excellent phone etiquette and attention to detail.
Key Responsibilities
- Support customers via phone, email, and chat (as needed)
- Resolve customer questions and concerns with professionalism and empathy
- Process orders, updates, and changes accurately according to procedures
- Provide order status, product/service information, and general support
- Document interactions clearly and maintain accurate records
- Identify solutions, follow through to resolution, and escalate when appropriate
- Look for opportunities to recommend products or services when it fits the customer’s needs
- Partner with internal teams to ensure a seamless customer experience
Available Shifts
- 8:15am–4:45pm
- 9:30am–6:00pm
- 10:00am–6:30pm
- 11:15am–7:45pm
Holiday hours may include: 12:45pm–9:15pm
Qualifications
- 1–2 years of customer service/call center/retail support experience (preferred)
- Strong verbal and written communication skills; excellent phone etiquette
- Comfortable navigating multiple systems and basic Microsoft Office (Outlook/Excel)
- Strong problem-solving, organization, and multitasking skills
- Weekend availability required; bilingual is a plus
About Integrity Staffing Solutions
Opportunity is everything. At Integrity, we connect great talent with great companies across North America. We take an associate-first approach because when our associates succeed, our clients succeed.
Integrity Staffing Solutions is an Equal Opportunity Employer.