Customer Care Specialist I (Fully Remote in US)

Customer Care Specialist I Remote

As the leading innovator in Vehicle-to-Government V2Gov technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government V2Gov transactions, the Vitu platform is reimagining how drivers, businesses, and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Customer Care Specialist I helps customers via an inbound call queue, support ticketing systems, and/or through established customer engagement. Develops and maintains positive relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers complex, unexpected, or recurring issues to internal experts as required to ensure prompt and effective resolution.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner. • Receive and respond to customer requests via the inbound call queue and support ticketing systems. • Provide an Effortless Customer Experience by asking questions and actively listening to customers to understand their issues, always demonstrating respect and concern. • Provide Tier 1 support, solving standard and recurring issues with the customers configuration, such as password resets or answering basic questions about the solution. • May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction. • Apply appropriate internal and security tools or processes, i.e., PIN identifying information to assess customer records or other electronic information. • Document customer inquiries status and resolution. • Work across teams when needed and follow up with customers to resolve issues satisfactorily.

Minimum Qualifications and Experience

High school diploma or equivalent. Associates or Bachelors degree is a plus.

Proven customer support or client service experience.

Strong phone, email contact handling skills and active listening.

Familiarity with CRM systems and practices.

Customer orientation and ability to adapt, respond to different types of personalities.

Excellent communication and problem-solving skills.

Ability to multitask, prioritize, and manage time effectively.

Experience in industry-specific customer service.

Technical support experience is an advantage if applicable.

Schedule

Tuesday to Saturday

Compensation

The hourly rate range for this position is 18 - 21. The final pay for this position will be determined by multiple factors, including but not limited to location, education, experience, training, and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee-first culture and foster a collaborative environment where innovation, creativity, diverse ideas, and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package, including:

• Healthcare Coverage for you and your family, covering Medical, Dental, & Vision
• Tax Advantage accounts, such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• ID Theft Insurance
• Life and Disability Insurance
• Commuter Benefits
• Accident & Hospital Critical Illness Insurance
• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin, or ancestry, disability, marital status, veteran status, or any other category protected by applicable federal, state, or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities unless such accommodations would cause undue hardship.