Customer Care Scheduling Specialist

Terry's Heating and Air Conditioning offers the training, stability, and support to help you build a rewarding long-term career while making a positive difference for customers throughout the Twin Falls area. This position is perfect for someone who enjoys helping people, thrives in an organized office setting, and likes keeping daily operations running smoothly.

Customer Care Scheduling SpecialistTerry's Heating and Air ConditioningTwin Falls, IdahoPosition Type: Full-TimePay: $15.00 to $20.00 per hour depending on experienceHours: Monday through Friday, 7:30 AM to 5:00 PM with occasional overtimeBecome Part of a Company That Invests in PeopleSince 1977, Terry's Heating and Air Conditioning has earned the trust of homeowners across Southern Idaho by providing dependable heating and cooling services backed by exceptional customer care. We believe great service begins with great employees, which is why we provide training, support, and opportunities for long-term career growth.We are looking for a Customer Care Scheduling Specialist to join our office team. This position is perfect for someone who enjoys helping people, thrives in an organized office setting, and likes keeping daily operations running smoothly. Previous HVAC experience is not necessary because we provide the training needed to become successful in the role.What We OfferCompetitive hourly wages ranging from $15.00 to $20.00 based on experienceHealth insurance benefitsPaid vacationPaid company holidays401(k) retirement plan with up to a 4 percent employer matchPaid training and continuing educationStable year-round employmentOpportunities for advancement into dispatcher and office leadership positionsFriendly and supportive team environmentLong-term career opportunities with a well-established local companyAbout the PositionAs a Customer Care Scheduling Specialist, you will serve as an important connection between our customers and service team. You will coordinate appointments, assist with scheduling, maintain accurate records, and help ensure every customer receives prompt and professional service.Primary ResponsibilitiesAnswer incoming telephone calls in a friendly and professional mannerSchedule service, maintenance, repair, and installation appointmentsContact customers to confirm appointments and communicate schedule changesAssist with organizing technician schedules throughout the workdayUpdate customer accounts and maintain accurate information in company softwareSupport recurring maintenance scheduling and customer follow-upLearn dispatch procedures and office processes through hands-on trainingAssist with administrative duties that support daily operationsCommunicate with technicians and office personnel to keep schedules running efficientlyDeliver outstanding customer service during every interactionQualificationsPrevious experience in customer service, reception, office administration, retail, hospitality, or call center work is helpfulExcellent verbal and written communication skillsStrong organizational abilities and attention to detailComfortable managing multiple priorities in a busy officeBasic computer knowledge with the ability to learn new software systemsPositive attitude and willingness to learnReliable attendance and professional work habitsAbility to remain calm and courteous in a fast-paced environmentExperience in heating and cooling or another home service industry is beneficial but is not required.Compensation and BenefitsHourly pay from $15.00 to $20.00 based on qualificationsHealth insurancePaid vacationPaid holidays401(k) with employer matching contributions up to 4 percentCompany-paid trainingProfessional development opportunitiesAdvancement into Service Dispatcher and additional office career pathsReliable full-time employment with a respected local employerJoin Our TeamIf you enjoy helping customers, staying organized, and being part of a team that values professionalism and growth, we would love to hear from you.Terry's Heating and Air Conditioning offers the training, stability, and support to help you build a rewarding long-term career while making a positive difference for customers throughout the Twin Falls area. Apply today to become part of our team.Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.