Highlights
Build and maintain positive relationships with customers, team members, and carriers, providing detailed explanations of products and policies. Make outbound calls to follow up on prospects, telemarketing efforts, and service questions requiring research.
Numbers & Facts
| Location | North Kingstown, RI |
| Industry | Staffing/Employment Agencies |
| Company Size | 10,000 employees or more |
| Year Founded | 2011 |
| Website | http://www.experisjobs.us/ExperisJobs.htm |
Description
Customer Care Representative
Our client, a leading organization in the insurance industry, is seeking a Customer Care Representative to join their team. As a Customer Care Representative, you will be part of the Customer Service Department supporting the insurance services team. The ideal candidate will demonstrate excellent communication skills, adaptability, and a customer-focused attitude, which will align successfully in the organization.
Location: North Kingstown, RI
Hours of Operation: 8am-8pm
Onsite Schedule: 6 weeks in office for training; Up to 5 times per month after training
Pay Rate: $17.00/hr
What's the Job?
- Respond to inbound inquiries regarding insurance coverage submitted by association members through various channels
- Assist clients with enrollment processes and servicing policies effectively
- Make outbound calls to follow up on prospects, telemarketing efforts, and service questions requiring research
- Perform administrative tasks such as preparing memorandums and letters related to sales and service inquiries
- Build and maintain positive relationships with customers, team members, and carriers, providing detailed explanations of products and policies
What's Needed?
- High School diploma or equivalent; or three to five years of related experience and/or training
- Experience in a call center environment is required
- Knowledge of customer service principles, insurance lines of business, and sales techniques
- Effective oral and written communication skills, along with personal computer proficiency
- Ability to adapt to new work methods, policies, and ongoing change while working within company culture
What's in it for me?
- Opportunities to develop your skills in a supportive environment
- Engage in meaningful work supporting clients with insurance needs
- Work within a diverse and inclusive team committed to your success
- Potential for hybrid work schedule after initial training period
Upon completion of waiting period, consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
About Company
We don't just find jobs. We give you the power to work the way you want, reach for new opportunities and achieve your goals. After 40-plus years matching professional talent to satisfying career paths, Experis knows that it's not only what you can do that's important, but what you want to do. What inspires you. What fits your personal workstyle. And what works with your personal lifestyle. You need options. Experis has them.