RJ Young is a leading provider of business technology solutions, supporting organizations with innovative products, services, and customer-focused support. We are committed to building lasting relationships through responsive service and a team-first culture.
At RJ Young, we value people who care about customers and each other. We offer a supportive, professional work environment with opportunities to grow, collaborate, and make an impact. RJ Young is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.
As a Customer Care Representative, you’ll be on the front lines of our customer experience. You’ll assist customers by answering questions, resolving issues, and coordinating service and supply requests, playing an essential role in maintaining high levels of customer satisfaction.
The pay range for this position is $18 - $20.
Field inbound calls in a professional and courteous manner
Respond to customer inquiries via phone and email
Research and identify effective solutions to customer issues
Enter incoming service and supply requests accurately
Follow up with customers as needed to ensure resolution
Collaborate with internal teams to address customer needs
Perform additional duties as assigned by the Customer Care Manager
High School Diploma required
Customer service experience preferred
Strong verbal and written communication skills
Active listening and conflict resolution abilities
Ability to multitask and navigate multiple systems simultaneously
Proficiency with Microsoft applications (Outlook, Word, Excel, Teams) preferred
Strong attention to detail and problem-solving skills
Empathy, adaptability, and the ability to remain calm under pressure
Ability to sit at a computer for extended periods of time
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Since 1955, RJ Young has been a valued business partner in the Southeast, helping businesses achieve maximum efficiency and productivity with the latest in office technology, all backed by award-winning service. Today the company is the third largest independent dealer of its kind in the United States and has been recognized by numerous industry insiders, publications and manufacturers for leadership and excellence.
It’s our mission to constantly be on the look out for the best people, services, equipment, software, and tools for managing your business and document information. We are proud to work with the top equipment manufacturers and software companies in the industry as well as continually invest in retaining and developing top talent to ensure we are adding strategic value to your organization.
Above all, RJ Young stands by every product and service it offers with our “We Make It Right” guarantee.
RJ Young’s 450-plus dedicated employees serve customers from the corporate headquarters in Nashville and in over 19 sales and service satellite locations.