Customer Care Representative

About Star Furniture:

At Star Furniture, we know it's not simply furniture. It's Thanksgiving dinner, late-night chats, gameday get-togethers, and more. At Star Furniture, we set the stage for where life happens. With deep Texas roots, we've spent over 100 years perfecting a premium shopping experience-one that's built on quality products, a broad selection, and honest practices. We put our customers first, and they feel it at every touchpoint.

WE'RE TOLD WE'RE DIFFERENT. AND WE AGREE-WE'RE DIFFERENT BY DESIGN.

Our Mission:

Our mission is to be the preferred home furnishings provider for Texas families who value style, quality, and affordability. By providing exceptional service to our guests and community.

Company Values

As a Company, we're guided by four core values. They impact our long-term strategy, day-to-day business interactions, and our relationships, while helping us stay true to ourselves and Vision.

INTEGRITY / SERVICE / ACCOUNTABILITY / RESPECT

About The Role:

The Star Furniture Customer Care Advocate is an empathetic, professional, and friendly individual who has a passion for serving others and a desire to cater to the needs of Star's customers. The advocate will deliver a compassionate driven experience for our customer's by always remembering that there is a real person on the other end of the phone who needs help. You should be enthusiastic about providing a superior customer service experience; and excited about being an integral player in Star's mission to deliver the best customer service experience in the home furnishing industry.

Competencies:

• Empathetic with a desire to go beyond to help resolve customer issues at the first point of contact.
• A customer advocate ready to listen to address and resolve customers questions, issues, or concerns.
• A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer.
• Must have a strong work ethic and sense of responsibility to your teammates and our customers, demonstrated by the simplest things like being on time and available to meet customer's needs, to being accountable for commitments made to customers or others and ensuring follow-ups, if needed, are completed.
• Flexible and adaptive learner, willing to adapt to changing customer and business needs.
• Calm and professional communication style with the ability to manage high-stress situations.
• Must be self-motivated with good organizational skills and strong attention to detail.
• Aptness for problem solving.
• Willingness to be a collaborator and enjoy working in a group towards common goals and work in a fast-paced environment.

Responsibilities and Skills:

• Provide friendly and compassionate interactions with customers consistent with Star's policies, procedures, and high-quality standards.
• Capture detailed information from the customer to manage and resolve their issue.
• Finding the right response and strategy to solve customer issues as quickly as possible.
• Partnering with other departments to find solutions to customer needs.
• Ensuring customer satisfaction while maintaining professional customer support.
• Product knowledge to communicate with the customer in an informative and valuable way.

Experience & Skills:

• Customer service experience.
• Call center experience preferred.
• High School Diploma or equivalent.
• Basic understanding of office and computer systems/software.

Physical Requirements: The physical requirements described here are necessary to perform the essential functions of this job. The employee frequently is required to sit in an 8/hour workday and regularly use hands and fingers.

What Star Offers:

Benefits are an important part of the total compensation that Star offers. Star is dedicated to offering competitive compensation enhanced by a variety of benefits that allow team members to choose whether to participate based on their needs. Some of the benefits offered include:

• Comprehensive health care options (medical, telemedicine, dental and vision)
• 401(k)
• Paid Time Off
• Voluntary Long-Term Disability
• Voluntary Life Insurance
• Generous Employee Discount

(waiting periods may apply to the above)