Customer Care Representative

Summary: The Bilingual (Mandarin and English )Customer Service Representative is responsible for providing professionaland attentive service for all internal departments and external customers,through passion in customer service, in-depth knowledge in products, andunderstanding of company policies. Send Resume:

career@jingus.com

· Experience in customer service-related industry and working withpeople, ideally in apparel. · Excellent problem-solving skills, the ability to overcome obstacles. · Poise and confidence to provide experiential customer focus. · Friendly and calm disposition, ability to diffuse conflict with a positiveattitude. · Superior oral and written communication skills, ability to interactprofessionally in live customer service situations. · Strong computer skills, ability to quickly learn how to navigate varioussoftware programs. · Ability to multi-task in a fast paced but fun environment.Customer Service: · Answer general customer inquiries via email, phone and online chat, includingbut not limited to returns, processing orders, shipping information, couponadjustments and follow up until inquiry is closed. · Adhere to jingus.com policies while keeping customers happy. · Maintain customer service log, tracking all incoming inquiries and detailingout customer requests, fit problems, product defects, shipping errors, etc. · Aggregate and report on customer service trends quarterly to sales, tech,design and merchandising departments. · Work with operations and the warehouse to ensure that requests are metseamlessly and that all departments are aware of any changes. · Assist in technical support with website problems, including talkingcustomers through any difficulties, placing orders over the phone whennecessary and creating tickets with web developers for recurring technicalissues. · Handle initial contact on disputes, participate in team meetings, and providesupport to fellow Customer Care Representatives. · Create the Customer Care monthly report and analysis customer-related data.E-Commerce Support: · Organize web assets to support Marketing team needs. · Support the preparation and execution of merchandising plans for groupuploads.Key Partners: · Marketing Team · Warehouse · Merchandising

 Skill Set Requirements

· Experience with MS Office. · Ability to multi-task and prioritize. Strong verbal and writtencommunication skills as well as creative problem-solving skills.Education & Experience · Mandarin & English speaking is required · B.A. or B.S. degree. · Prior customer service experience. · Experience with Shopify and Zendesk is a plus. · A background in fashion/apparel and upselling experience preferred.