Customer Care Professional

The nation's leading administrator of long-term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases.

This position works with insurance companies, their applicants, claimants, agents, underwriters and claims departments in an effort to complete both telephonic and face-to-face assessments. The Customer Service Representative - Assessment Services role also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. We are seeking a schedule of Mon-Fri, 9a-5:30p CST.

BI-LINGUAL CUSTOMER CARE PROFESSIONAL RESPONSIBILITIES

• Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to:

• Provide telephonic and onsite interview status information

• Schedule appointments for telephonic interviews

• Collects and disseminates new or updated applicant or claimant information

• Coordinates requests for reprints of telephonic and onsite interviews

• Hot transfers applicants to complete telephonic interviews

• Handles incoming calls from independent contracted nurses and agencies to assign, update status and collect missing information on underwriting and claims onsite assessments

• Understands and works comfortably with all duties, processes and policies in the Engagement Services Call Center and Assessment Services departments

• Demonstrates a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to:

Financial, personal, medical and/or health-history information

• Utilizes multiple illumifin specific database platforms to input, access and follow-up on customer information and activity
• Provides ongoing, compassionate and proactive customer support to all Engagement Services customers