Customer Care Manager

Customer Care Manager - - 22497

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Customer Care Manager

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Our Opening and Your Responsibilities

As our Customer Care Manager, you will lead and develop a dynamic team responsible for order entry, invoicing, and quoting, driving strategy and ensuring exceptional customer satisfaction. You will collaborate closely with Finance and Accounting while fostering talent development and resolving customer issues with strong leadership skills.

What You'll Do:

• Lead, train, and inspire the customer care team, overseeing quoting, order entry, and invoicing to ensure operational excellence.
• Oversee order fulfillment to guarantee accurate and timely processing from order receipt to delivery.
• Manage resolution of complex customer issues to deliver a seamless and high-quality customer experience.
• Monitor and manage Days Sales Outstanding (DSO) and collections, proactively addressing overdue accounts.
• Drive process improvements while ensuring SOX compliance and collaborate with cross-functional teams for enhanced customer satisfaction.
• Support bid preparation, contract negotiations, and act as the primary contact for Letters of Credit and related documentation.

What You Need to Succeed

• Bachelor's degree in accounting or business administration or other related field
• Five to seven years of accounting and/or Customer Service experience; or equivalent combinations of experience and education
• Three years supervisory experience
• Experience with SAP highly preferred
• Excellent organizational skills and detail oriented
• Experience working with international business colleagues would be ideal
• Proficiency in MS Word, Excel, and PowerPoint at Level 2, along with basic internet navigation skills.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
• Tuition reimbursement, perks, and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across Mettler Toledo
• Global recognition for the quality of our products and services

About Mettler Toledo

Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.

• Our instruments increase the efficiency and effectiveness of chemists and engineers.
• Our products help develop profitable, green, and safe scientific processes.
• We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you'd like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

22497

Preferred Location

Maryland

Columbia

Job Type

Full-time

Legal Entity

Mettler-Toledo Autochem, Inc.

6708 Alexander Bell Dr, Columbia, MD 21046 United States

+1 (410) 910-8100

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