Benefits:- Hourly salary plus bonus for all roles
- Networking Opportunities
- Local community outreach
- Remote
- 401(k) matching
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Care Manager at Jen Ortiz - State Farm Agent
if: - You’re the person people call first when life goes sideways — calm, steady, and ready to help.
- You genuinely care about your community and want to make a positive impact on the people around you.
- You’re a natural relationship-builder who earns confidence quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently providing options.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Point Pleasant, NJ 08724
At Jen Ortiz - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us
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Seeking a
Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Why you want to work with us:
* Exceptional training, mentorship and ability to grow
* Ability to expand into retirement planning, banking and other products, if interested
* Ability to service customers in both personal and commercial lines, all in one amazing company
* Ability to enter the Agent Aspirant program for qualified candidates, be mentored to one day own your own Agency
* Great team who are all positive and welcoming, focused on helping our customers and growing the team
* Eligible for monthly and annual sales bonus
* IRA matching after one year
* PTO for sick and vacation time
Responsibilities- Manage customer inquiries and support daily service activities.
- Assist with account updates, billing inquiries, and policy reviews.
- Service plus one - If the customer is missing any coverage, be comfortable offering additional coverage for gaps.
- Track service metrics and report progress to the agent.
- Support community engagement and customer outreach initiatives.
- Help manage claims so customers have a great experience.
- Manage daily activities with goals around customer retention, obtaining google reviews for your service, and setting customer appointments.
Qualifications- Positive attitude with growth mindset
- Want a rewarding career that you can feel good about
- Want to learn and grow, ability to seek training and direction to help yourself careerwise
- Excellent communication and organizational skills.
- Strong attention to detail with the ability to manage multiple priorities.
- Prior experience in customer service, office management, or administrative support preferred.
- Must be able to obtain applicable state insurance licenses - need to obtain Property, Casualty and Life licenses, we can assist with this process.
- We service New Jersey, Pennsylvania and New York - team members are expected to work EST hours unless otherwise agreed.
- Seeking full-time candidates for this role
This is a remote position.