Benefits:- Opportunity for advancement
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Care Manager at Jey Willis State Farm if: - You’re the person people call first when life goes sideways — calm, steady, and ready to help.
- You genuinely care about your community and want to make a positive impact on the people around you.
- You’re a natural relationship-builder who earns confidence quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently providing options.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 157 Reinhardt College Pkwy #100, Canton, GA 30114
At
Jey Willis State Farm, we’re committed to delivering exceptional service to our clients every day. We’re looking for a friendly, organized
Customer Care Managerr to join our team and help ensure clients feel supported from the moment they reach out.
Seeking a
Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities- Manage customer inquiries and support daily service activities.
- Coordinate team communication to maintain efficient workflows.
- Assist with account updates, billing inquiries, and policy reviews.
- Track service metrics and report progress to the agent.
- Support community engagement and customer outreach initiatives.
Qualifications- Excellent communication and organizational skills.
- Strong attention to detail with the ability to manage multiple priorities.
- Prior experience in customer service, office management, or administrative support preferred.
- Must be able to obtain applicable state insurance licenses.