Customer Care Manager - Competitive Pay + Benefits! [Home Care]

BrightStar Care of Central DuPage

  • Bloomingdale, Illinois
  • 3 days ago

    Highlights

    Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed. You have at least 2 years of Experience as a Customer Care/Scheduling Manager and/or managing customer service within a healthcare office setting, with knowledge of HIPAA and healthcare office regulations?.

    Numbers & Facts

    LocationBloomingdale, Illinois
    Websitebrightstarcare.com

    Description

    Do You Have Healthcare Administration experience and Good Time Management Skills? Immediately Hiring in Bloomingdale, Illinois!

     

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    Before You Apply! Do You Qualify?

    • You have at least 2 years of Experience as a Customer Care/Scheduling Manager and/or managing customer service within a healthcare office setting, with knowledge of HIPAA and healthcare office regulations?
    • You have a College Degree? (Bachelor’s Degree Preferred)
    • You are proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)?
    • You have excellent organization, time management, planning, and project management skills?
    • You have a valid driver's license & vehicle with insurance?

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    Sound like You? Click the Apply Now Button!

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    Your Schedule!

    • Monday – Friday, 40 Hours Per Week, On Call as needed

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    Your Responsibilities!

    • Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
    • Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
    • Billing and coding management
    • Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
    • Assists in the development of organization goals and agency performance improvement activities
    • Administers agency policies and procedures
    • Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
    • Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
    • Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
    • Assures proper maintenance of clinical records in compliance with local, state and federal laws
    • Assures compliance with all local, state and federal laws
    • Answer office phones, including being placed in “on-call” rotation for phone calls after normal business hours.
    • Other duties as assigned

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    Your Benefits!

    • Competitive Pay! ($50,000 / year)
    • Paid Time Off
    • Roth IRA
    • Health Insurance Benefits 
    • Generous Paid Time Off Awards!
    • Weekly Pay w/ Direct Deposit
    • Employee of the Month, Exclusive Employee Discounts, & Gift Programs
    • $100 Employee Referral Bonus
    • PRN Options Available, Home Health, or Facility Shifts Available
    • Mobile time tracking and care notes, clock in and out for work right from a mobile device
    • Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More!

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    Join the #1 fastest growing In Home Care Agency in & around DuPage County, IL!

    Click Apply,we’d love to see an Application from YOU!

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