Location: East Hartford, CT
Pay Rate: Up to $21.00/hour
Schedule:
Start Date: April 15
Positions Available: 17
As a Customer Care Specialist, you will serve as the first point of contact for individuals seeking information related to social service programs. This role requires strong customer service skills, empathy, attention to detail, and the ability to resolve inquiries accurately and efficiently in a high-volume call center environment.
Outstanding attendance and punctuality are essential for success in this role.
Answer inbound calls from program applicants and recipients regarding social service programs
Accurately document all customer interactions and case details
Follow established scripts, workflows, and procedures to ensure compliance
Provide clear, complete, and accurate information based on program guidelines
Demonstrate empathy and professionalism when assisting callers in sensitive or difficult situations
Resolve calls within required quality, accuracy, and productivity metrics
Identify and communicate trends or recurring caller concerns to call center leadership
Handle confidential and sensitive information with discretion and care
Meet or exceed daily performance standards for call handling, customer satisfaction, and quality
Paid training
Consistent daytime schedule (Monday–Friday)
Weekends off
Professional, structured call center environment
Opportunity to support meaningful public service programs
Successful candidates typically demonstrate:
Strong attendance and reliability
Excellent verbal and written communication skills
Ability to explain complex information clearly and concisely
Strong problem-solving and conflict-resolution abilities
Customer service experience (call center preferred)
Comfort navigating multiple software systems simultaneously
Ability to remain calm, empathetic, and professional with frustrated callers
Willingness to work a full shift in a structured, high-volume call center environment
Must be at least 18 years of age
High School Diploma or GED required
Minimum of 6 months call center experience
Associate degree or higher may substitute for call center experience
Ability to pass a 30 WPM typing test
Must successfully pass a criminal background check and drug screening (8-panel)
Work Location: Onsite only
Hours: 40 hours per week
Drug Screen: Mandatory 8-Panel
Driving Required: No