| Location | East Hartford, CT |
Customer Service Representative – Call Center
Client: Conduent
Location: East Hartford, CT 06108
Worksite: 77 Hartland Street, East Hartford, CT 06108
Pay Rate: $19.94 per hour
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Hours: 40 hours per week | Weekends Off
Employment Type: W-2 Temporary Contract
Contract Dates: December 1, 2026 – February 28, 2027
Work Arrangement: 100% Onsite
Open Positions: 4
Requisition #: CNDTJP00006762
We are seeking dependable, customer-focused Customer Service Representatives to join a high-volume call center supporting government-related programs in East Hartford, CT.
In this role, you will serve as the first point of contact for consumers, beneficiaries, and service providers, assisting with program inquiries, account information, online portal access, and password resets.
The ideal candidate is an excellent communicator who enjoys helping people, can navigate multiple computer applications, and remains professional and patient when assisting customers with questions or concerns.
This is a structured, fast-paced call center environment where accuracy, attendance, productivity, and customer satisfaction are essential.
Answer incoming calls from consumers, beneficiaries, and service providers in a professional and timely manner.
Provide accurate information regarding government-related programs, eligibility inquiries, account information, and available services.
Assist customers with online consumer portal access, including password resets and basic account navigation.
Actively listen to customer concerns, identify their needs, and provide clear, helpful solutions.
Handle challenging or frustrated callers with patience, professionalism, and effective conflict-resolution skills.
Escalate complex inquiries or transfer calls to Call Center Leadership or appropriate Connecticut agencies according to established procedures.
Strive to resolve customer inquiries during the initial interaction whenever possible.
Accurately document customer interactions, inquiries, and resolutions in the call tracking system.
Enter customer complaints and related information according to established policies and procedures.
Maintain complete, accurate, and objective records of all customer communications.
Navigate multiple computer applications to research information and resolve customer inquiries.
Identify recurring customer questions or concerns and communicate trends to management.
Meet or exceed established daily call volume, customer service, and quality performance standards.
Follow approved scripts, procedures, and program guidelines to ensure consistent and accurate information.
Maintain a high lev