Customer Care and Aftersales Coordinator

Review open issues affecting part availability and help coordinate follow-up across supply chain, purchasing, engineering, operations, and related teams. 1 to 3 years of experience in supply chain, parts planning, inventory analysis, purchasing support, aftersales, dealership operations, or a related business function.

Our client, a Automotive Manufacturing company, is looking for a Customer Care and Aftersales Coordinator  for their Warren, MI/Hybrid location.
 
Responsibilities:

• Support the development, validation, and maintenance of breakpoints for service parts and related supply chain activities
• Analyze parts data, inventory positions, demand signals, supplier timing, and implementation dates to identify risks and recommend actions
• Review open issues affecting part availability and help coordinate follow-up across supply chain, purchasing, engineering, operations, and related teams
• Track action items, recovery timing, and key decisions to help ensure timely execution
• Communicate updates clearly to internal stakeholders, including issue summaries, timing changes, and recommended next steps
• Maintain accurate records, reports, and supporting documentation
• Escalate supply, timing, or execution risks when customer impact or service disruption is possible
• Help improve processes, reporting, and follow-up routines related to breakpoint management
• Support a fast-paced team environment where priorities may shift based on business needs

 
Requirements:

• Strong analytical skills with the ability to review data, identify patterns, and support sound decisions
• Strong attention to detail and a high level of accuracy in reviewing part, timing, and supply information
• Strong written and verbal communication skills
• Strong problem-solving skills and the ability to work through issues in a structured way
• Strong follow-up skills and the ability to manage multiple open items to closure
• Ability to work independently and collaboratively with cross-functional teams
• Proficiency in Microsoft Excel and other standard business tools for tracking, reporting, and analysis
• Ability to adapt quickly, manage changing priorities, and remain organized in a fast-paced environment
• Associate or bachelor's degree in supply chain, business, logistics, operations, automotive technology, or a related field, or equivalent relevant experience
• 1 to 3 years of experience in supply chain, parts planning, inventory analysis, purchasing support, aftersales, dealership operations, or a related business function
• Experience working with detailed data, reports, spreadsheets, or operational tracking tools
• Experience coordinating follow-up across multiple stakeholders or business functions
• Ability to interpret timing, status, and risk information and translate it into clear actions
• Experience in automotive service parts, aftersales, dealership fixed operations, or parts planning
• Understanding of the automotive retail or service environment and how parts availability impacts the customer and dealer experience
• Experience supporting parts changes, breakpoints, supersession activity, or related implementation work
• Experience working with supplier timing, recovery plans, or material availability issues
• Familiarity with Customer Care and Aftersales (CCA) or a similar aftermarket/service parts organization
• Risks are identified early and communicated clearly
• Actions are tracked consistently and followed through to completion
• Breakpoint-related decisions are supported by accurate data and sound analysis
• Cross-functional partners receive timely, clear updates
• Service part availability decisions are supported with strong organization, follow-up, and attention to detail

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities