Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Numbers & Facts
Location
New Orleans, Louisiana
Description
Essential Job Functions
Position handles all facility issues including supplies, coffee, paper products
Handles removals, disconnects and reconnects as notified by collections and customer service
Creates project and sends certified letters to customers
Files all documents and uploads pertinent data into SalesForce
Creates required relevant documents and then mails to customers
Scans and sends returned customer documents to the CPA
Assign unreceived documents to field representatives to retrieve manually
Create a daily route for field representatives to follow and monitor performance
Utilize company vehicle tracking software to make sure all proper stops were made by field representatives
Track all required documents via salesforce and personal tracking spreadsheet
Send reports to Chief Customer Officer weekly and to others as requested
Essential Job Functions
Position handles all facility issues including supplies, coffee, paper products
Handles removals, disconnects and reconnects as notified by collections and customer service
Creates project and sends certified letters to customers
Files all documents and uploads pertinent data into SalesForce
Creates required relevant documents and then mails to customers
Scans and sends returned customer documents to the CPA
Assign unreceived documents to field representatives to retrieve manually
Create a daily route for field representatives to follow and monitor performance
Utilize company vehicle tracking software to make sure all proper stops were made by field representatives
Track all required documents via salesforce and personal tracking spreadsheet
Send reports to Chief Customer Officer weekly and to others as requested
Competencies
Able to work independently and prioritize work load
Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
Ability to accurately type 45 words/minute
Ability to adapt in a fast paced, changing environment
Ability to communicate effectively and professionally over the phone and through email with both customers and internal staff
Team player attitude a MUST!
Education/Experience
Two years of customer service/support experience
Knowledge of Microsoft Outlook is required
Excellent written and verbal communication skills required
Excellent customer service experience and skills are required
Excellent PC skills including excel and word
Salesforce is a plus; but not required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Skills & Requirements
Competencies
Able to work independently and prioritize work load
Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
Ability to accurately type 45 words/minute
Ability to adapt in a fast paced, changing environment
Ability to communicate effectively and professionally over the phone and through email with both customers and internal staff
Team player attitude a MUST!
Education/Experience
Two years of customer service/support experience
Knowledge of Microsoft Outlook is required
Excellent written and verbal communication skills required
Excellent customer service experience and skills are required
Excellent PC skills including excel and word
Salesforce is a plus; but not required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.