Customer AssociateWork Location: Yankton, SDPay range: Union Scale $20.75 to $31.92 per hourEmployment Status: Regular Full-timeExternal candidates apply at northwesternenergy.comInternal candidates apply through iConnect. About this position:Customer Associate (CAs) communicate directly with customers and respond to a variety of customer needs and requests. CAs take into account resources, constraints, and organizational values as they commit to satisfying customer needs and resolving customer issues. CAs must coordinate with other NorthWestern Energy employees to find relevant information and take necessary action. We offer great benefits: NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including: 401K with company match up to 4% and non-elective contribution up to 7%Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)Tuition reimbursementCompetitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)Paid company endorsed volunteer opportunities Paid parental leavePaid bereavement leavePaid training opportunitiesPaid time off starting on your first day, plus 11 paid holidays Benefits may vary by position or as negotiated as part of a collective bargaining agreement. About this job: Accept customer payments and post the same dayBalance cash drawer daily; make bank depositsInput and completion of service ordersMeet or exceed performance standards, as determined by NorthWestern Energy, including time spent at workstation and time engaged with customer interactionsExplains rate changes and bill calculations as necessaryAdministers credit program within prescribed scope Listen and respond appropriately to customer needs while reviewing and entering data on a computer Type memos, e-mails, and other correspondence in an accurate timely mannerRespond to emergency situations professionally and accurately by following established policy and proceduresPerform calculations to determine customer payments and other account related activityAssist customers using established policies and proceduresRespond professionally and positively to customer complaints or inquiriesWork effectively in a team and in close proximity of teammatesPerform all regularly scheduled shifts. Occasional weekend, evening or holiday call outs in response to emergency situations.Maintain confidentiality of customer and other confidential informationEnsure proper entry of union payroll for bi-weekly processingEnsure proper coding and processing of purchase card transactions and AP invoices Support the new construction process through administrative SAP functions, payment processing and service order creationAssist customers with local permitting requirements and basic construction standardsSupport local operations with SAP notification processing and other data entry as requiredRespond appropriately to internal requests and work across business units to ensure processes and procedures are being upheldAnalyze and prioritize workload to ensure that all customer and business needs are meet in a timely and appropriate mannerThe ability to maintain regular, reliable, and punctual attendance is an essential function of this position, consistent with applicable laws and reasonable accommodation requirementsAll NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & EthicsEnsure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectivesAm I right for this job? Here's the success profile: High School diploma or equivalentSuccessful completion of training program Demonstrate and maintain good safety recordProficiency with the Microsoft Office suite and other computer applicationsExcellent attendance recordValid driver's license and satisfactory driving recordRequisition #5041Posting Dates: August 5, 2026 through August 19, 2026Department/Division: Customer CareEmployment Physical: Not RequiredDrug Test: RequiredBackground Check: RequiredRelocation Benefit: NoneTelecommuting: NoneWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at job.inquiries@northwestern.com.
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