This is professional, technical, and operational work supporting the daily activities of the Customer Assistance Team (C.A.T.) within Palm Beach County Planning, Zoning & Building. The C.A.T. Case Coordinator provides specialized, solution-oriented, and individualized support to members of the public navigating complex, multi-departmental permitting, compliance, and regulatory processes. Creates, manages, and monitors cases to ensure timely and accurate resolution, working directly with customers to explain requirements, clarify responsibilities, and facilitate their participation for successful case closure and positive outcomes. Work involves researching records, analyzing zoning, permitting, and compliance requirements, creating case project/compliance plans, and applying professional judgment, with input from the Senior Case Coordinator, to ensure case solutions are practical, legally sound, and operationally feasible.
QUALIFICATIONS
This position requires qualified applicants to possess one of the following:
- A Bachelor's Degree in Public Administration, a Land Use-related field, Legal Studies, or a closely related field; minimum of five (5) years of progressively responsible experience in permitting projects pursuant to the Florida Building Code, including three (3) years of progressively responsible experience in permitting, planning, zoning, and/or development services in Palm Beach County, code compliance, or case management,
OR
- An unrelated Bachelor's Degree; minimum of seven (7) years of progressively responsible experience in permitting projects pursuant to the Florida Building Code, including three (3) years of progressively responsible experience in permitting, planning, zoning, and/or development services in Palm Beach County, code compliance, or case management,
OR
- An Associate's Degree in Public Administration, a Land Use-related field, Legal Studies, or a closely related field; minimum of seven (7) years of progressively responsible experience in permitting projects pursuant to the Florida Building Code, including three (3) years of progressively responsible experience in permitting, planning, zoning, and/or development services in Palm Beach County, code compliance, or case management,
OR
- Graduation from high school or an equivalent recognized certification; minimum of nine (9) years of progressively responsible experience in permitting projects pursuant to the Florida Building Code, including three (3) years of progressively responsible experience in permitting, planning, zoning, and/or development services in Palm Beach County, code compliance, or case management.
PREFERRED QUALIFICATIONS
Preferred qualifications include:
- Experience in public administration or regulatory operations, or development services, which includes experience providing direct, individualized guidance to customers,
- Experience compiling and preparing reports, tracking case progress, and documenting outcomes,
- Experience conducting records research and reviewing applicable regulatory or procedural requirements,
- Experience facilitating meetings and coordinating with multiple departments, agencies, or stakeholders, and
- Experience providing training, guidance, and coaching to co-workers.
BENEFITS
Palm Beach County offers a competitive and comprehensive benefits package designed to support the well-being and financial security of our employees:
- Health, dental, vision, life, and disability Insurance
- Generous leave benefits: Vacation, sick leave, and 13 paid holidays annually
- Florida Retirement System (FRS): Choice of Pension Plan or Investment Plan
- 457(b) deferred compensation program
- Public Service Loan Forgiveness (PSLF): Eligible public service employment may qualify you for federal student loan forgiveness
- Paid parental leave
- Tuition reimbursement program
- Additional benefits and employee perks