Customer Applications Engineer – R&D Liaison

MSR Technology Group

  • Rochester Hills, MI
  • 4 days ago

    Highlights

    Develop deep product expertise, including manufacturing processes and material selection—such as ultrasonic welding methods and material compatibility considerations. Hands-on familiarity with DFM, FMEA, and GD&T; adept at reading and manipulating 3D models and drawings (open, section, annotate).

    Numbers & Facts

    LocationRochester Hills, MI

    Description

    Are you the translator between customer problems and breakthrough products?

    Do you enjoy uncovering technical pain points, discussing GD&T with engineers one moment and aligning with purchasing the next? Can you turn feedback into design direction that fuels real innovation? If so, HI-LEX wants to hear from you.

    What you’ll do

    • Initiate and sustain proactive outreach to prospects and current customers to highlight HI-LEX’s latest R&D capabilities.
    • Lead technical discovery to understand requirements, constraints, and opportunities for new designs or modifications.
    • Serve as the conduit between customers and HI-LEX engineering—convert insights into clear, actionable design inputs.
    • Support RFQs by ensuring proposals reflect accurate, complete technical specifications and risks.
    • Develop deep product expertise, including manufacturing processes and material selection—such as ultrasonic welding methods and material compatibility considerations.
    • Track competitors and market trends to inform R&D strategy and long-term product roadmaps.

    What you’ll bring

    • BS in Mechanical Engineering, Engineering Technology, or related technical field.
    • 3–5 years of experience in product engineering, technical sales, or business development; automotive/manufacturing background preferred.
    • Hands-on familiarity with DFM, FMEA, and GD&T; adept at reading and manipulating 3D models and drawings (open, section, annotate).
    • Outstanding communication and documentation skills; comfortable presenting complex topics to non-technical stakeholders.
    • Microsoft Office proficiency; CRM experience (e.g., Salesforce) strongly preferred.
    • Strength in relationship-building with customer engineering and purchasing teams.

    Where and how you’ll work

    • Open seating environment with the flexibility to change locations as needed.
    • Periodic travel by air, car, or train to HI-LEX operations, customers, and suppliers.

    Physical aspects of the job

    • Lift up to 20 pounds.
    • Office setting with normal ambient noise from calls, meetings, and conversations.

    Core strengths that set you apart

    • Product development mindset and design collaboration.
    • 3D software literacy for effective model reviews.

    Ready to be the voice of the customer to engineering—and the face of engineering to the customer? Join HI-LEX and help convert insights into products that solve real-world challenges.

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