Customer Application Support Engineer II

At Watlow in San Jose, California, we help some of the most technically demanding semiconductor and high-tech customers in the world solve their toughest thermal challenges. Part of a global thermal solutions leader founded in 1922, our heaters, sensors, and controls power industries like semiconductor, aerospace, energy, and industrial equipment.#PoweredByPossibilityWe are hiring a: Customer Application Support Engineer IISan Jose, CaliforniaWatlow is seeking a Customer Application Support Engineer II who will be the technical go-to for customers, distributors, and sales agents looking for the right thermal solution. This individual will advise on product selection and application, build and follow up on quotes, and serve as a post-sale technical resource, acting as the link between our factory product experts and the customer.The ideal candidate brings a strong technical foundation, solid quoting and customer support experience, and the communication skills to explain technical solutions clearly to any audience. This role includes being at the customer site weekly and occasional domestic travel.

What you'll do:

Quoting: Prepare, present, and proactively follow up on quotes for standard and modified products and services, following established pricing guidelines.Application support: Advise customers, distributors, and sales agents on product selection and application, specify the right control products, and handle minor troubleshooting.Post-sale support: Serve as a post-sale technical resource and coordinate customer issue resolution with internal teams.Order support: Support orders for the quotes you generate and keep opportunities moving through the Opportunity Management Process.Product investigations: Help evaluate and resolve returned material issues and product investigations.Relationship building: Build strong relationships with customers, distributors, and internal partners across Sales, Engineering, and Operations.Sales planning: Support territory sales playbooks, account activities, and prospecting research, and share useful data with sales leadership.Channel training: Train sales agents and distributors on product applications and Watlow tools such as Visual Designer and our product configurators.Voice of the customer: Spot trends in customer feedback and product gaps, and share them with the right process owners.Continuous improvement: Identify ways to reduce waste and improve team processes using the Watlow Business System (WBS).

What you'll need to succeed?

Bachelor's degree in engineering or a related technical discipline with relevant experience2+ years of experience in a customer-facing technical role such as applications engineering, inside sales engineering, or technical sales support, ideally in an industrial or manufacturing environmentWorking knowledge of electrical and thermal fundamentals, including wattage, voltage, heat transfer, and temperature measurementAbility to read and interpret customer specifications, drawings, and application requirements to select and configure the right productHands-on experience building quotes or proposals and working within pricing guidelinesExperience using a CRM (Salesforce or similar) and an ERP system to manage quotes, opportunities, and ordersClear written and verbal communication skills, including the ability to explain technical concepts to non-technical audiencesDesire and ability to travel occasionally within California and out of state

Preferred qualifications:

Experience with industrial heaters, temperature sensors (thermocouples, RTDs), or temperature and power controllersExperience supporting semiconductor equipment manufacturers or other high-tech customersFamiliarity with PID control and basic process control conceptsExperience with product configurators or CPQ toolsExperience working with distributors and independent sales representatives, including training them on productsExposure to RMA processes, failure analysis, or root cause investigationsKnowledge of Lean or continuous improvement concepts and tools

The base pay range for this role is between $105,000 - $125,000 annually. You are also eligible for employee benefits and annual performance bonuses. Applicable pay within the posted range may vary based on factors including, but not limited to, geographical location, job function of the position, education, and experience of the successful candidate.