Customer Advocate

Our Opening and Your Responsibilities

We are looking to hire a Customer Service Advocate for our Mississauga location. As a customer Service Advocate you will as the primary contact for contract customers within the service support team. You will ensure service delivery aligns with contracts, manage key customer relationships, drive process improvements, and support business growth and customer satisfaction.

What You'll Do:

• Act as primary customer advocate and collaborate with business teams to improve performance and profitability.
• Analyze accounts, manage escalations, and lead corrective actions.
• Coordinate service delivery with third-party providers and internal teams.
• Prepare contract renewals, presentations, and financial analysis.
• Audit customer billings and payments to ensure accuracy.
• Address customer feedback and drive continuous improvement initiatives.
• Manage relationships between XRAY RECLAIM and channel partners to ensure seamless service.
• Lead special projects related to contract customers to enhance operational efficiency and satisfaction.

This position is an existing vacancy within our company.

METTLER TOLEDO uses artificial intelligence in our recruitment process to enhance job postings and streamline the screening and assessment of prospective candidates. Our team will then invite qualified applicants to participate in the interview process ensuring that human judgement guides our hiring decision.

What You Need to Succeed

• Bachelor's degree in business, technical field, operations, logistics, or a related discipline preferred, but relevant work experience will also be considered.
• At least 2-3 years of relevant experience preferred, or a combination of experience and training in customer service or technical support roles.
• Skilled in using Microsoft Access, Excel, Word, Visio, and PowerPoint.
• Comfortable navigating internet browsers and related software tools.
• Proficient in reading and interpreting policies, operating procedures, commercial contracts, and technical documentation.
• Excellent customer service orientation, strong analytical and reasoning abilities, complemented by above-average written and verbal communication skills.
• Willing to do overtime.
• Willing to work five days onsite at the Bolton office.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, ethnic origin, disability, or any other characteristic protected by the Ontario Human Rights Code and the Employment Standards Act.

We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at bilal.malik@mt.com so we can discuss in confidence a suitable accommodation.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

22157

Preferred Location

Ontario

Mississauga

Job Type

Full-time

Legal Entity

Mettler-Toledo Inc. (Canada)

2915 Argentia Rd #6, Mississauga ON L5N 8G6 Canada

+1 (800) 638-8537