Customer Advocacy Program Coordinator

At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact.

Our high-performance culture is driven by our values. We move with speed, passion and purpose - as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

We are looking for a customer-focused professional with experience building strong client relationships and supporting customer advocacy initiatives. Skilled in coordinating testimonials, case studies, referral programs, and customer engagement activities to increase brand loyalty and customer satisfaction. Adept at collaborating with cross-functional teams, managing communications, and ensuring a seamless customer experience. Strong organizational, communication, and project coordination skills with a passion for turning satisfied customers into enthusiastic brand advocates

You'll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next!

What you'll get:

Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match.High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career.Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement.Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you'll do:

Coordinate customer reference requests from Sales, Marketing, and Customer Success teamsMatch approved customer advocates to reference requests using established criteria and program guidelinesTrack request status, fulfilment, and participation historyMonitor advocate engagement to ensure a positive customer experienceMaintain accurate customer advocate profiles within the advocacy platform and CRM, including customer information, product usage, communication preferences, and participation historyPerform routine data quality reviews and database maintenance to ensure information is accurate, complete, and up to dateMaintain customer consent records and ensure participation documentation remains currentIdentify prospective advocates through customer nominations, NPS feedback, and internal referralsConduct outreach to recruit and onboard new customer advocates using established messaging and processesOrganize and maintain customer assets, including quotes, logos, photos, and other marketing materialsMaintain visibility into the customer story pipeline to support marketing and sales initiativesPrepare recurring program metrics, activity reports, and other operational updatesManage the shared advocacy inbox and respond to internal requests in a timely mannerSupport the coordination of customer speakers, webinars, events, and advocate recognition initiatives

What you'll bring:

Bachelor's degree in Marketing, Communications, Business, related field or equivalent practical experience.1+ years of experience in Marketing, Customer Success, Sales Support, events, or program coordinationExperience with CRM systems, preferably SalesforceProficiency with Microsoft Office, particularly Excel and PowerPoint, and familiarity with project management tools such as ClickUp, Monday.com, or AsanaStrong data entry, database management, and reporting skillsAbility to manage multiple projects, requests, and competing priorities in a fast-paced environmentUnderstanding of customer advocacy, and/or experience with content marketing a plusCustomer-focused mindset with exceptional organization skills and attention to detailStrong written and verbal communicationStrong project management, time management, and follow-throughAbility to build effective working relationships and collaborate across Sales, Marketing, and Customer Success teamsCulture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-throughAI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomesFuel performance and outcomes. Leverage your job competencies and champion NAVEX's core values

Our side of the deal:

We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way.The starting pay for this role is $28.85 per hour. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.