Customer Accounts Specialist

We are seeking a detail-oriented and motivated individual to join our Customer Account team. This role combines customer service, collections, and accounts receivable responsibilities. The ideal candidate will provide exceptional support to customers, resolve account and order issues, manage collections activities, and ensure accurate processing of payments and adjustments. This is a fast-paced position that requires strong organizational skills, multitasking, and excellent communication abilities.

Key Responsibilities

Customer Service

• Handle customer inquiries regarding shortages, damages, incorrect shipments, order status order issues.
• Place orders for customers.
• Enter and update customer orders, including changes or special requests.
• Work with freight carriers and FedEx to resolve lost or damaged shipments.
• Issue call tags and coordinate product returns.
• Maintain customer files and assist with periodic file purging.

Collections

• Manage a portfolio of customer accounts for past-due and current invoices.
• Contact customers via phone and email with payment reminders and account updates.
• Review and update customer account information to ensure accuracy.
• Track and document collection activities in spreadsheets and internal systems.
• Work with customers to review accounts and resolve payment discrepancies.

Accounts Receivable

• Process credit card payments on account and order levels.
• Post payments accurately and reconcile accounts.
• Ability to review account credits, payments and discounts on file to determine posting strategy if remittance is not provided.
• Issue credits and adjustments as needed.
• Assist with maintaining accurate accounts receivable records.
• Ability to review accounts throughout multiple systems and reconcile accordingly.
• Ability to extract system information and format into a spreadsheet to send to customer, Reps and Corporate levels.
• Reach out to customers for credit card processing information on customer and order levels- this will include inbound calls for payment as well.

Qualifications

• Previous experience in accounts receivables customer service, collections are preferred.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks.
• Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems.
• Detail-oriented with strong organizational skills.
• Team player with a customer-first mindset.

Work Environment

• Fast-paced, especially during seasonal peaks.
• Collaborative department that balances multiple responsibilities across customer service, collections, and AR.
• Regular interaction with customers, freight carriers, and internal departments.