Customer Account Specialist

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Customer Account Specialist

• Location: Phoenix, Arizona 85034
• Employment type: W-2 Hourly
• Work model: On-site
• Posted Yesterday
• Job ID: JPC - 212062

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Job Description

Customer Account Specialist

Location: 1007 E. University Drive, Phoenix, AZ 85034

Contract: 1 year (potential to extend up to 3 years)

Pay Rate: $32/hr

Citizenship: US Citizen required

Schedule: Full-time, core hours 7:30 AM - 4:00 PM. On-site during training, transitions to hybrid (minimum 2 days on-site).

About the Role

Join a dynamic, industry-leading organization as a Customer Account Specialist. In this role, you'll be the critical link between our customers and operations, managing 200+ orders simultaneously while ensuring accuracy, compliance, and exceptional service. If you thrive in fast-paced environments and want to expand your skills in customer account management, this is the ideal opportunity for you.

Responsibilities

• Process and oversee high-volume customer accounts, administering over 200 commercial and military repair orders at any time
• Accurately acknowledge, quote, exchange, and invoice customer orders
• Maintain customer service levels by proactively processing orders and mitigating delivery risks and financial penalties
• Interpret and execute contractual requirements for each customer
• Manage warranty claims, determining validity and appropriate disposition
• Interact with internal and external customers to resolve issues and maintain strong relationships
• Ensure compliance with Global Trade regulations and company policies

Required Skills and Experience

• Minimum 3-5 years' experience in customer support or account management
• Proven ability to maintain accuracy in a high-volume, dynamic environment
• Strong analytical skills and attention to detail
• Proactive, team-oriented, and skilled in problem-solving
• High level of computer literacy for daily transaction processing
• US Citizenship

Preferred Skills

• SAP proficiency
• MRO (Maintenance, Repair, and Overhaul) Customer Account Management experience
• Experience with US Government Repair Contract Administration
• Familiarity with FARs, DFARs, CAV, PIEE

Benefits

• Competitive pay at $32/hr
• Potential contract extension up to three years
• Hybrid work environment after training
• Opportunity to work with leading commercial and military contracts
• Career growth within a fast-paced, supportive team

How to Apply

Submit your application today to become a key part of our customer account team. Please ensure your resume highlights relevant experience. DO NOT include middle names in your application.

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Job details

Job ID JPC - 212062

Location Phoenix, Arizona, United States

Work Model On-site

Employment Type W-2 Hourly

Experience 3-5 years

Industry Defense - Aerospace

Pay Rate $30 - $32 (Hourly)

Posted October 29, 2026

Skills customer support

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