Customer Account Specialist- Louisville, KY

Customer Account Specialist- Louisville, KY

The Customer Account Specialist- Louisville, KY acts as an extension of management ensuring a positive customer experience while being the representative of management to others. Provides proactive customer support and performs numerous duties, including order to cash improvements, order life cycle improvements, overseeing visitors and training of new hires. This role is 100% on-site.

Education

• High School diploma or equivalent. (Associate''s degree or higher preferred).

What we look for:

• 1 - 2 years' experience in customer service support, preferably in manufacturing with heavy emphasis on sales, distribution, manufacturing, and manufacturer representatives.
• Basic math and typing skills.
• Good working knowledge of Excel and Word.
• Must be able to respond and handle anywhere from 50-150 emails daily.
• Effective communicator, verbally and written.
• Ability to work cross functionally.
• Must be detail oriented.
• Must be able to multi-task.
• Must have previous work references.

Work Environment:

• On site 100%, typical office environment.
• Business casual, at minimum.

What We Offer:

• Comprehensive Healthcare: Competitive medical, dental, and vision insurance plans .
• PTO: Paid Time Off package and paid holidays
• Retirement Savings: 401(k) plan with a competitive company match

Hourly range: $26.50 - $29.00 per hour

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Medical/Dental/Life Insurance, Health Savings Account, other personal and professional benefits.

Atmus and E-verify

At Atmus, we are proud to be an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Atmus will validate the right to work using E-Verify. Atmus will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Responsibilities

• Responsible for assigned customer accounts for the order life cycle (order entry/modification, escalations, logistics management) to ensure orders are shipped to agreed deadline.
• Act as the single-point-of-contact to Atmus/Koch''s customers, distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual timely communication to customer throughout the process.
• Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues.
• Will be required to perform other duties as requested, directed, or assigned.
• Must adhere to company policies and procedures.

Responsibilities

• Responsible for assigned customer accounts for the order life cycle (order entry/modification, escalations, logistics management) to ensure orders are shipped to agreed deadline.
• Act as the single-point-of-contact to Atmus/Koch''s customers, distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual timely communication to customer throughout the process.
• Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues.
• Will be required to perform other duties as requested, directed, or assigned.
• Must adhere to company policies and procedures.