Highlights
Assist with account resolutions for misapplied cash and refers problem accounts to supervisors We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment. As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers.
Numbers & Facts
| Location | Johnston, IA |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
Description
Job Title: Customer Account Specialist
Job ID: 26-03995
Location: Johnston, IA, 50131
Duration: 12+ Months on W2 contract
Job Description:
We may consider remote candidates as well.
We have noticed when reviewing past hiring that recent grad candidates or "fresh" candidates without significant collections experience actually tend to perform best in the roll. Candidates with years of collections background, tend not to do well. Client's method of collections is fundamentally different from many companies, so candidates with a lot of collections background, usually have a lot more to un-learn and are often resistant to doing so. Seek recent college grads or even highschool grads with good interpersonal/communication skills and people who are ready and willing to learn.
As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers.
In addition, you will:
Job ID: 26-03995
Location: Johnston, IA, 50131
Duration: 12+ Months on W2 contract
Job Description:
We may consider remote candidates as well.
We have noticed when reviewing past hiring that recent grad candidates or "fresh" candidates without significant collections experience actually tend to perform best in the roll. Candidates with years of collections background, tend not to do well. Client's method of collections is fundamentally different from many companies, so candidates with a lot of collections background, usually have a lot more to un-learn and are often resistant to doing so. Seek recent college grads or even highschool grads with good interpersonal/communication skills and people who are ready and willing to learn.
As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers.
In addition, you will:
- Use telephone negotiating techniques to build and maintain company, customer and dealer relationships
- Review payment history and account information
- Update/confirm debtor information
- Negotiate payment plan modifications according to established policies and procedures
- Administer collection efforts within federal and state regulations and company policy
- Assist with account resolutions for misapplied cash and refers problem accounts to supervisors We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment. A Bachelor's degree in business or a related discipline is preferred.
We also require:
- Minimum of 1 year of experience in customer service
- Ability to remain seated for long periods of time to perform telephone work in a call center environment
- Capacity to quickly change focus on work activities
- Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications A strong candidate will also have:
- Knowledge of negotiation techniques
- Familiarity with the Client Financial policies and procedures regarding collections.
1st shift, 40 hours per week, OT is allowed but not mandatory
Work shifts will be between the hours of 6:55am to 6:05pm. Central Time
Visa sponsorship is not available, now or in the near future, for this position.
Contingent worker will not be driving a Client vehicle while on assignment at Client.
Contact:
Madhu Sudhan J: madhu.s@sunrisesys.com | 319-242-4032 | URL: www.sunrisesys.com
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.