Customer Account Specialist

A strong candidate will also have:• Knowledge of negotiation techniques• Familiarity with the John Deere Financial policies and procedures regarding collections Preferred Experience:• Use telephone negotiating techniques to build and maintain company, customer, and dealer relationships• Review payment history and account information• Update/confirm debtor information• Negotiate payment plan modifications according to established policies and procedures• Administer collection efforts within federal and state regulations and company policy• Assist with account resolutions for misapplied cash and refer problem accounts to supervisors. Required Qualifications• Minimum of 1 year of experience in customer service• Ability to remain seated for long periods of time to perform telephone work in a call center environment• Capacity to quickly change focus on work activities• Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications.

Customer Support SpecialistRequired Education: High school diploma or equivalent Preferred Education: A Bachelor's degree in business or a related discipline is preferred. Required Qualifications• Minimum of 1 year of experience in customer service• Ability to remain seated for long periods of time to perform telephone work in a call center environment• Capacity to quickly change focus on work activities• Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications. A strong candidate will also have:• Knowledge of negotiation techniques• Familiarity with the John Deere Financial policies and procedures regarding collections Preferred Experience:• Use telephone negotiating techniques to build and maintain company, customer, and dealer relationships• Review payment history and account information• Update/confirm debtor information• Negotiate payment plan modifications according to established policies and procedures• Administer collection efforts within federal and state regulations and company policy• Assist with account resolutions for misapplied cash and refer problem accounts to supervisors. We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment.Job overview: As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers. Key Responsibilities:• Performs credit and collection duties for large and moderately complex customer accounts, including telephone collections, account authorization, and account management.• Collects large and moderately complex past due accounts utilizing available technology and collection strategies. Negotiates payment plans with past due customers.• Evaluates financial statements and other customer information and authorizes establishment of credit within the company guidelines. Reviews account status;• Recommends and authorizes additional sales to the customer.• Assists with account resolutions for misapplied cash and refers problem accounts to supervisors. Manages assigned accounts to maintain low levels of delinquency.