Zirrus is looking for a Customer Service Representative to help our customers with billing, account questions, products and services. We're looking for someone who communicates well, learns quickly, and genuinely enjoys helping customers.
Numbers & Facts
Location
Yadkinville, NC
Description
Customer Account Specialist-Contact Center
Yadkinville, NC
Tuesday–Saturday, 9am–6pm|Sundays & Mondays Off
Hybrid: Work from the office and from home each week
Do you enjoy helping people and figuring out how to solve problems? Zirrus is looking for a Customer Service Representative to help our customers with billing, account questions, products and services. You don't need years of experience. We're looking for someone who communicates well, learns quickly, and genuinely enjoys helping customers.
Premium Benefits Package
Medical Benefits — $0 Deductible & $0 Copay
401(k) with up to 9% Company Contribution
Competitive compensation
Hybrid work schedule
Opportunities to learn and grow
What You’ll Do
As a Customer CARE Specialist, you will:
Help customers by phone, chat and email
Answer billing, payment, account and service questions
Troubleshoot problems and work toward resolving them on the first call
Help customers understand their Zirrus services and recommend solutions when appropriate
Accurately document customer interactions and account changes
Work with the CARE team to create a great customer experience
Work Schedule
Standard Schedule:Tuesday through Saturday, 9:00am–6:00pm
Hybrid: Work from the office and from home each week
What You Bring
Strong written and verbal communication skills
Ability to actively listen and de-escalate situations
Strong decision-making and problem-solving skills
Ability to multitask in a fast-paced environment
Experience with Microsoft Office and CRM/billing systems
Qualifications
At least 1 year of customer service experience
High school diploma required
Call Center/Contact Center experience strongly preferred
Why Join Zirrus?
You’ll be part of a company that values its people and the customers we serve. From community involvement to internal growth opportunities, we believe in building connections that last.
If you love helping others and want to be part of a company that truly CAREs—you’ll love it here.