Customer Account Representative

Customer Service RepresentativeRequired Education: High School Diploma or EquivalentRequired Qualifications:Excellent customer service and communication skillsExperience handling customer inquiries via phone and emailExperience processing customer orders and order entryAbility to manage a high volume of emails and incoming callsStrong organizational and multitasking skillsAbility to prioritize work and perform effectively under pressureProficiency with Microsoft Word, Excel, Outlook, and Windows-based applicationsAbility to build and maintain customer relationshipsStrong attention to detail and follow-throughPreferred Qualifications:Experience in a distribution environmentExperience in a manufacturing environmentInside sales or order management experienceExperience working with third-party vendors and suppliersExperience handling product returns and exchangesJob Summary:The Customer Service Representative serves as a primary point of contact for customers, providing professional support throughout the order process. This role is responsible for responding to customer inquiries, processing orders, coordinating with vendors and internal teams, and ensuring a positive customer experience from initial contact through delivery.

Customer Service RepresentativeRequired Education: High School Diploma or EquivalentRequired Qualifications:Excellent customer service and communication skillsExperience handling customer inquiries via phone and emailExperience processing customer orders and order entryAbility to manage a high volume of emails and incoming callsStrong organizational and multitasking skillsAbility to prioritize work and perform effectively under pressureProficiency with Microsoft Word, Excel, Outlook, and Windows-based applicationsAbility to build and maintain customer relationshipsStrong attention to detail and follow-throughPreferred Qualifications:Experience in a distribution environmentExperience in a manufacturing environmentInside sales or order management experienceExperience working with third-party vendors and suppliersExperience handling product returns and exchangesJob Summary:The Customer Service Representative serves as a primary point of contact for customers, providing professional support throughout the order process. This role is responsible for responding to customer inquiries, processing orders, coordinating with vendors and internal teams, and ensuring a positive customer experience from initial contact through delivery.The ideal candidate is customer-focused, organized, and capable of managing multiple priorities in a fast-paced environment. Success in this role requires strong communication skills, attention to detail, and the ability to build lasting customer relationships while supporting company sales and service objectives.Job Duties:Manage a high volume of incoming customer emails and phone callsRespond promptly and professionally to customer questions and requestsProvide product information and pricing quotationsProcess customer orders accurately and efficientlyGenerate and distribute order acknowledgementsCoordinate with third-party vendors to ensure timely order fulfillmentMonitor orders and communicate status updates to customersInitiate returns and exchange processes while maintaining service standardsBuild and maintain strong customer relationships to encourage repeat businessCollaborate with production teams to ensure customer deadlines are achievedMaintain accurate customer and order recordsSupport departmental goals, metrics, and customer satisfaction initiatives**Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**