Customer Account Representative

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships, account activities, and sales opportunities. This role is ideal for individuals who enjoy working with people, understanding customer needs, providing solutions, and developing strong communication and relationship-building skills.

Responsibilities

• Assist customers with questions regarding products and services.
• Build and maintain positive customer relationships.
• Understand customer needs and recommend appropriate solutions.
• Support routine customer account and follow-up activities.
• Communicate product and service information clearly and professionally.
• Identify opportunities to support customer retention and sales.
• Follow up with prospective and existing customers.
• Maintain organized records of customer interactions and account activities.
• Assist with customer satisfaction and acquisition initiatives.
• Support promotional activities and sales opportunities.
• Communicate customer feedback to appropriate team members.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong relationship-building abilities.
• Goal-oriented and motivated to achieve results.
• Strong listening and problem-solving abilities.
• Reliable, adaptable, and detail-oriented.
• Previous customer service, sales, account support, retail, or hospitality experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer account and sales experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching