| Location | Charlotte, North Carolina |
| Salary | $3,850–$4,425 Per Month |
At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.
We are seeking a customer-focused Customer Account Representative to build strong client relationships while providing exceptional account support and service. This role is ideal for individuals who enjoy working with people, solving problems, and delivering outstanding customer experiences in a collaborative environment.
Build and maintain positive relationships with customer accounts.
Assist customers with account-related questions and service requests.
Provide accurate information about products and services.
Identify customer needs and recommend appropriate solutions.
Maintain organized records of account activities and customer interactions.
Support customer satisfaction and account retention initiatives.
Collaborate with team members to achieve service objectives.
Follow company customer service standards and account management procedures.
Represent the company with professionalism and integrity.
Participate in ongoing training and professional development.
High school diploma or equivalent required.
Strong communication and interpersonal skills.
Excellent customer service and relationship-building abilities.
Positive attitude and professional demeanor.
Strong organizational and multitasking skills.
Ability to work independently and as part of a team.
Reliable, adaptable, and detail-oriented.
Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required.