Administrative Skills, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, Documentation, High School Diploma, Maintenance Services, Marketing, Multitasking, Organizational Skills, Problem Solving Skills, Sales Management, Time Management, Track Customer Issues
LOCATION
Charlotte, North Carolina
POSTED
2 days ago
About Us
Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention
Position Summary
Novra Corp is seeking a Customer Account Representative to support client accounts by providing exceptional service and maintaining accurate account information. This position focuses on building strong customer relationships while ensuring account requests are handled efficiently.
Responsibilities
Serve as a primary contact for assigned customer accounts
Respond to account-related questions and service requests
Maintain accurate customer account records and documentation
Monitor account activity and ensure timely follow-up
Coordinate with internal teams to resolve customer concerns
Prepare account updates and routine reports
Support administrative tasks related to account management
Maintain professionalism and confidentiality
Perform additional duties as assigned
Qualifications
High school diploma or equivalent required
Strong communication and customer service skills
Excellent organizational and multitasking abilities
Basic computer proficiency and data entry skills
Attention to detail and problem-solving abilities
Ability to work independently and collaboratively
Previous customer service or administrative experience is helpful but not required