Customer Account Representative

About Us

At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy working with people, understanding customer needs, and developing strong communication and relationship-building skills.

Responsibilities

• Assist customers with questions regarding products and services.
• Build and maintain positive customer relationships.
• Provide timely and professional customer assistance.
• Identify customer needs and recommend appropriate solutions.
• Support customer follow-ups and account-related activities.
• Assist with customer satisfaction initiatives.
• Collaborate with team members to meet service objectives.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills.
• Reliable, adaptable, and detail-oriented.
• Ability to work independently and as part of a team.
• Previous customer service or account support experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer account experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching