Automation, Communication Skills, Compensation and Benefits, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Service Management, Customer Support/Service, Data Quality, Detail Oriented, Distribution Services, ERP (Enterprise Resource Planning), Field Sales, Inside Sales, Logistics, Microsoft Office, Multitasking, Order Processing, Organizational Skills, Pricing, Process Improvement, Purchasing/Procurement, Sales Management, Team Player, Test Plan/Schedule, Time Management, Vendor/Supplier Management
Our client is a well-respected distributor and solutions provider offering a wide range of packaging, automation equipment and facility supply products. They’re known for their customized packaging capabilities, innovative approach, and long-term partnerships with both customers and suppliers.
They’re looking for a Customer Account Manager to join their Chicago team - someone who thrives in a fast-paced environment, enjoys working cross-functionally, and takes pride in delivering exceptional customer experiences.
What You’ll Do:
- Serve as the main point of contact for assigned customers, ensuring top-tier service and support.
- Partner closely with Field Sales to manage existing accounts and onboard new business.
- Coordinate with internal teams - including Purchasing, Operations, and Logistics - to ensure product availability and on-time delivery.
- Work directly with vendors and suppliers to manage custom packaging projects, from artwork to production and fulfillment.
- Process orders, quotes, and pricing updates with accuracy and attention to detail.
- Track and follow up on open orders, backorders, and special requests.
- Support new packaging initiatives, testing, and rollout coordination.
- Maintain accurate data in CRM/ERP systems and identify ways to improve processes and strengthen customer relationships.
What You Bring:
- 5+ years of experience in Customer Service, Account Management, or Inside Sales (preferably in packaging, manufacturing, or distribution).
- Strong communication and organizational skills - you’re the type who keeps things moving smoothly.
- Comfortable juggling multiple priorities and collaborating across departments.
- Tech-savvy with Microsoft Office and ERP/CRM systems.
- A proactive mindset and genuine interest in helping customers succeed.
- Must currently live within Greater Chicago
Why You’ll Love It Here:
- A collaborative, supportive culture that values teamwork and customer success.
- Exposure to a wide variety of customized packaging projects and industries.
- Opportunities to grow with a well-established and innovative organization.
- Competitive compensation and benefits with hybrid availability