Customer Account Manager

Join us at Chemical Strategies, Inc.! We are seeking an energetic individual to be in a full-timeposition that is responsible for procurement and client relations for aerospace or semiconductor clients.

THIS IS NOT A REMOTE OR HYBRID POSITION.

Essential Functions

• Account Managers are accountable for accurate and prompt processing of customer orders. The process will cover all aspects of order management & fulfillment, including entering the order, working with internal teams (Sales, Inventory, Logistics, Operations), communicating with customers and troubleshooting problems.
• Account Managers require expertise to quickly adapt and prioritize customer expectations and needs as appropriate. Service delivery must be personal, genuine and insightful.
• Manages customer and /or supplier complaints concerning pricing, billing or services rendered, referring complaints of service failures to designated departments for investigation.
• Account Managers require the capacity to be problem-solvers who can work independently and utilize strong listening, speaking and decision-making skills. These individuals must have the ability to work in a fast-paced environment and have confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous service.
• Creates bill of ladings, arranges and determines shipping, instructs warehouse on documentation, labeling and delivery of products, generates and collects COC, COA paperwork, and quality documents if required.

• Teamwork: Responsible for working both proactively and productively with teammates to resolve issues for the customer rather than treat service as a solo act. The Sales Agent, Director of Client Services, and the Account Manager, together, represent the customer's Account Team. The Account Team will be held accountable for the overall customer experience and are expected to consistently provide actionable value to differentiate Chemical Strategies over the competition. The Account team's efforts are expected to be focused and intentional, with a common goal: increasing customer loyalty, customer retention and territory growth.
• Order Entry, Management and Processing: Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer. Order processing and billing based on aligned territories and/or responsibilities.
• Communication: Ability to manage internal and external requests via multiple platforms, while remaining organized and concise with communication. Identify and clarify customer needs and concerns, while effectively reporting requirements and customer expectations internally to determine a solution. Present answers / options to the customer and follow up to ensure resolution. Build and Develop
• Customer Relationships: Establish sustainable and collaborative relationships through open, knowledgeable and interactive communication with the customer. The development and fostering of strong customer relationships is vital to continued customer trust and loyalty.
• Data Management: Responsible for working with the Sales team and the customer to safeguard the integrity of the customer's data, with the intent to create visibility across internal teams, encourage usability by all parties and reduce errors that result from bad/incorrect data. Data responsibility includes pricing records, customer requirements, contacts and pertinent data points needed to scale effectively and meet our customer's needs.

• Bachelor's degree (B. A.) OR equivalent from four-year College OR technical school. OR 2+ years of experience in Customer Service, Customer Success, or a similar discipline. OR, 5+ years of relevant professional experience, Chemical Distribution is a plus.
• Experience with Salesforce/SAP/NetSuite/Chempax, Excel proficient, Microsoft Office Suite
• Excellent interpersonal skills with a passion for collaboration
• Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment

• Must take pride in their work
• Be a forward thinker
• Be a Self-starter
• Must be capable of a high level of multitasking
• Ability to take direction and prioritize work
• Excellent attention to detail and accuracy
• Strong problem-solving and organizational skills
• Excellent time management skills
• Punctual, dependable and seeking long-term employment

• Health Care Plan (Medical, Dental, Vision)
• Retirement Plan (401k with matching)
• Paid Time Off (Vacation, Sick & 7 Paid Holidays)
• Competitive pay $19 to $25 per hour DOE