Customer Account Manager (Aerospace)

TAT Technologies ("TAT") is a fast-growing, profitable provider of aerospace thermal management, power and actuation products, and repair services. Established in 1969, TAT serves as a global partner to leading aerospace companies, delivering innovative solutions across commercial, defense, OEM, and MRO markets. With employees and operations in the U.S. and Israel, TAT is recognized for its flexibility, technical expertise, and commitment to customer success.

TAT Technologies' Tulsa site serves as the company's Center of Excellence for heat transfer manufacturing, MRO, and OEM solutions. Supporting commercial, regional, and military aircraft worldwide, the site delivers advanced thermal management solutions that enhance aircraft performance, improve reliability, and ensure operational and mission readiness.

The Customer Account Manager serves as a key liaison between TAT Technologies and its customers, ensuring exceptional service, effective communication, and successful execution of customer requirements. This role is responsible for managing customer accounts throughout the manufacturing and repair lifecycle, coordinating with cross-functional teams to meet quality, delivery, and performance objectives. The ideal candidate is customer-focused, highly organized, and thrives in a fast-paced aerospace manufacturing and MRO environment while building strong relationships that support long-term customer satisfaction and business growth.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, building strong relationships and ensuring a high level of customer satisfaction.
• Manage customer accounts throughout the proposal, quoting, order fulfillment, production, repair, and delivery lifecycle.
• Prepare, review, and administer customer quotations, contracts, purchase orders, and related documentation to ensure accuracy and timely execution.
• Coordinate with production, planning, scheduling, quality, engineering, and shipping teams to ensure customer requirements and delivery commitments are met.
• Monitor account activity, order status, and production progress, proactively communicating updates and resolving issues that may impact customer expectations.
• Act as the voice of the customer within the organization, balancing customer commitments with operational objectives and business priorities.
• Identify and resolve customer concerns, production challenges, warranty issues, and service-related matters in a timely and professional manner.
• Partner with Sales, Forecasting, and Business Development teams to support account growth opportunities and customer retention strategies.
• Monitor and analyze key account performance metrics, developing action plans to improve service, quality, delivery, and overall customer satisfaction.
• Support customer business reviews by presenting performance data, operational updates, and continuous improvement initiatives.
• Contribute to Lean Manufacturing and continuous improvement initiatives that enhance operational efficiency, quality, cost competitiveness, and customer experience.
• Ensure compliance with company policies, customer requirements, and applicable aerospace industry regulations.
• Perform other duties and special projects as assigned.