Location Overview: Jacksonville based, travel within licensed service area
Position Summary: The Custom Care Coordinator is responsible for driving Caregiver retention and client satisfaction within the agency. This individual is involved in the Home Health Aide/C.N.A. employment journey including interviewing/selection, orientation, and engagement. This individual also contributes to agency growth by onboarding prospective clients, matching caregivers to clients and providing direct support to the administrative team.
Job Qualifications:
- High School diploma.
- At least (1) year related experience in home health or a clinical training/support role preferred.
- Proficient in Microsoft Outlook, Word, Excel and PowerPoint.
- Experience working in or with direct patient care workers preferred.
- Strong presentation & communication skills.
- Excellent time management and organizational skills.
- Strong interpersonal skills with the ability to build rapport with diverse groups.
Job Responsibilities:
- Participates in interviewing/selection of potential Caregivers.
- Supports newly hired Caregivers through onboarding process.
- Facilitates initial orientation and training for new Caregivers.
- Collaborates with Director to ensure all required training/education meets regulatory standards, agency policy/procedures.
- Assists with coordination and implementation of client satisfaction surveys.
- Manages staffing/scheduling assignments as directed by scheduling supervisor.
- Assists with prospective client meetings both telephonically and in person.
- Expected to travel within licensed service area.
- Participates in administrative on call rotation.