Custom Art Intake Technician

Job Title 

Job Description

Art Intake Technician

Location-Holyoke, MA

Shift-8am-4:30pm

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.  We are a consumer business operating online and in our growing fleet of retail stores.. We operate multiple manufacturing facilities that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trustand value us.

We are a growing consumer based business operating online and in  retail stores. We deliver high-quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

The Art Intake Associate is the first touchpoint in the manufacturing process, responsible for receiving, inspecting, and dispositioning customer artwork before it enters production.  This role requires a high level of attention to detail and a commitment to art safety, as all artwork is treated as fragile and irreplaceable.

As a Framebridge Team Member, You Will

Show Pride: We stand behind our work, sweat the details, and strive for continuous improvement. We're proud to frame the things you love.

Grow Together: We embrace challenges with creative solutions and know that collaboration is the only way to succeed. We set big goals and keep raising the bar.

Adapt & Act: We are resilient, flexible, and proactive in an ever-changing world — open to evolving trends and new ideas.

Secure the Baton: We maintain strong follow-through and over-communicate to ensure a proper handoff. Personal responsibility and commitment to the mission are key.

Make it Special: We always look for more opportunities to make our product and experience special and delightful. We celebrate life's wins — our own and our customers'.

Build to Last: We build a product and a business that endure. We work every day to build lasting relationships — within our team and with our customers.

At Framebridge, our people are the heart of everything we build.  We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

What You’ll Do

Art Reception & Inspection

• Receive customer art arriving via retail shuttle and UPS packages
• Open and unpack flat mail, tube mail, and other packaging formats - never discarding any package contents
• Verify all physical items against the customer's work order
• Photograph all artwork using the intake tool camera, ensuring the entire piece is visible
• Visually inspect art and note condition upon arrival
• Immediately notify a supervisor if art is missing or damaged, or does not match the order

Dispositioning & System Entry

• Use the Art Intake tool to log and process each work order
•   Accurately complete the Dispositioning Form, including: art framing type, size group, wall location, ship-by date, and any matching set requirements
• Verify the production category based on the work order and art inspection
• Place artwork on the Disposition Wall for scheduling into production cells

Art Handling & Packaging

• Maintain one-piece flow - process one work order at a time to prevent swaps
•  Package art into the appropriate sleeve or bin size; secure with clips
• Follow proper storage procedures for canvas, tubes, 3D objects, and oversized pieces
• Ensure the RFID Traveler accompanies each retail order throughout the process

REQUIRED EXPERIENCE:

• No prior experience required - full training provided
• Strong attention to detail and ability to follow multi-step processes consistently
• Ability to handle physical objects carefully and safely throughout a shift
•  Basic comfort with computers and web-based tools
• Clear communicator - able to flag issues promptly to supervisors
• Reliable, punctual, and team-oriented

Physical Requirements:

This role requires the ability to perform the following physical tasks on a regular basis:

• Standing/walking 8 plus hours a day.
• Lifting 10 - 40 pounds.
• Personal Protective Equipment (PPE): Safety glasses required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Benefits & Perks:

• Full medical, dental, and vision benefits
• Generous retirement program — 401(k) and employer-funded pension plan
• Parental leave and return program
• Flexible Time Off and paid holidays
• Framebridge employee Free Frame codes and discounts
• Short-term disability and Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• Commuter benefits
• Pet insurance
• And more!

Salary Information:

The base is $20/hr- plus potential performance bonuses. Final compensation depends on experience, qualifications, and location.

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

Equal Opportunity Employer:

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Time Type

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.