Custodian/Housekeeper

Position Details

Classification Information

Position Classification Title Building Environmental Services Technician FLSA Non-Exempt Position Class 16785

Position Overview

Join the Ramily!

• -This position is being reposted. Applicants in the pool are still under consideration do not need to reapply--

Join the Ramily!

Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina-known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

UNC System Employee Benefits Central

UNC System Retirement Benefits

WSSU Holiday Schedule

WSSU Discounts and Perks

Position Summary

Are you a detail‑oriented professional with a passion for maintaining clean, welcoming, and well‑organized environments? Winston‑Salem State University (WSSU) is seeking a Housekeeper to provide high‑quality cleaning and organizational services for designated residential spaces as well as buildings across the main campus. If you take pride in creating immaculate environments and delivering exceptional service, this role may be a perfect fit for you!

This position is being reposted, previous applicants need not re-apply.

Key Responsibilities:

Residential Cleaning & Support

• Perform routine residential cleaning tasks, including dusting, vacuuming, mopping, and polishing furniture, to ensure living and hospitality spaces remain clean and inviting.
• Maintain organization throughout residential areas by managing inventory, organizing closets, drawers, and storage spaces, and ensuring all items are stored properly.
• Support guest and event preparation by setting up and breaking down residential spaces used for meetings, hospitality, or special functions.
• Launder, fold, and iron linens; make beds; change linens; and ensure rooms are neat, hygienic, and prepared for occupants and guests.
• Provide courteous and professional customer service when interacting with residents, visitors, and university personnel.
• Maintain confidentiality, discretion, and professionalism when working in private or semi‑private residential environments.
• Follow safety procedures, report maintenance concerns promptly, and ensure equipment is used and maintained properly.

Main Campus Cleaning Responsibilities

• Perform high and low dusting, sweeping, mopping, and vacuuming in academic, administrative, and common‑area spaces.
• Clean and sanitize restrooms, including fixtures, floors, mirrors, dispensers, and partitions.
• Shampoo carpets, clean glass, wash walls, and maintain light fixtures as assigned.
• Empty and replace trash receptacle liners and ensure proper disposal of waste and recyclables.
• Support routine and project‑based floor maintenance, including buffing, stripping, waxing, and other periodic tasks.
• Move furniture and operate cleaning equipment such as vacuums, auto‑scrubbers, and carpet extractors.
• Maintain and store cleaning supplies, tools, and equipment responsibly and in accordance with departmental guidelines.

Why Join WSSU?

At Winston‑Salem State University, we are committed to providing clean, safe, and welcoming environments for students, employees, and visitors. As a Housekeeper supporting both residential and campus facilities, you will play a key role in helping the university maintain spaces that reflect pride, comfort, and excellence in service.

Apply Today!

If you are ready to bring your cleaning expertise, organizational skills, and customer‑service mindset to a meaningful role that supports the WSSU community, we encourage you to apply. Join our team and help us maintain the high standards that make WSSU a place to live, learn, and thrive!

Primary Function of Organizational Unit

The purpose of this organizational unit is to provide basic and detailed housekeeping services to all University buildings.

Position Information

Position Number 081384 Competency Level Journey Working Position Title Custodian/Housekeeper Building and Room No.

1602 Lowery St

Work Hours: From [time] to [time] on [days] of [week] Variable schedule - 5:00 AM - 2:00 PM, Monday - Friday and occasional weekends as required, hours subject to change based on University and institutional needs. Hours per week 40 Months per year 12 Appointment Type Permanent Full-Time If Time Limited. No Appointment Length. 12

DHR Assigned Fields

FTE 1

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies All - Emergency and Pandemic on site Position required to work On-Call/Emergency Callback Yes Minimum Experience/Education

Some knowledge of cleaning procedures, ability to follow instructions and to perform medium to heavy physical work; or an equivalent combination of training and experience.

Special certification may be required for some of these positions

Preferred Years Experience, Skills, Training, Education

• High school diploma or equivalent.
• Previous housekeeping experience, preferably in a high-profile or executive residence.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Discretion and ability to maintain confidentiality.
• Good communication skills.
• Flexibility to work irregular hours, including weekends and evenings occasionally, as needed.
• Ability to perform physical tasks, including lifting up to 25 pounds, bending, standing, and walking for extended periods.
• Capacity to handle cleaning equipment and supplies safely.

Required License or Certification Valid US Driver's License No Commercial Driver's License Required No Physical Required No List any other medical/drug tests required

Posting Details

Posting Details

Posting Number SPA01053P Internal Posting Only No Time Limited Position No Appointment Length State Salary Range $33,540 - $47,847 Internal Salary Range $33,540 - $37,690 Open Date 08/06/2026 Close Date 09/08/2026 Open Until Filled No Special Instructions Summary

This position is being reposted, previous applicants need not re-apply.

Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:

• A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
• If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
• Salary will be determined based on competencies, equity, budget, and market considerations.
• Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
• Failure to complete the application completely may result in you not being considered for the vacant position.
• Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
• If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.

Key Responsibilities and Related Competencies

Key Responsibilities and Related Competencies

Competency Knowledge - Technical Describe the specific job duties related to this competency

Residential Cleaning Duties:

Includes, but is not limited to, daily routine/detail cleaning and resupply of assigned residential work areas in a timely manner. Duties include:

• Performing routine cleaning tasks such as dusting, vacuuming, mopping, and polishing furniture.
• Cleaning and sanitizing bathrooms, kitchens, and common areas.
• Making beds, changing linens, and ensuring all rooms are neat and orderly.
• Laundering and ironing linens and other fabrics as needed.
• Keeping all areas organized and free of clutter.
• Maintaining inventory of cleaning supplies and household items.
• Organizing closets, drawers, and other storage areas.
• Setting up and breaking down event or hospitality spaces, ensuring they are clean, orderly, and presentable.
• Coordinating with various university units when preparing residential spaces for events or visitors.

Main Campus Facilities Duties:

Includes, but is not limited to, daily routine/detail cleaning and resupply of assigned work areas in a timely manner. Tasks include:

• Sweeping, mopping, scrubbing, dusting, disinfecting, vacuuming, and removing trash.
• Refilling tissue, soap, and other dispensers with the proper products and in the appropriate amounts.
• Cleaning restrooms, including sweeping and mopping floors; cleaning commodes, urinals, sinks, mirrors, and dispensers.
• Detail cleaning of assigned areas, high and low dusting, and maintaining glass and lobby areas.
• Completing project‑related tasks such as floor care, deep restroom cleaning, and occasional custodial‑related outdoor work as directed.
• Maintaining cleaning performance standards while adhering to departmental practices regarding green cleaning processes, safety policies, and assigned routines.
• Performing absentee coverage as directed.

Additional Duties:

Staff members are also expected to submit supply requests on predetermined dates using departmental request forms. Laundry should be turned in for cleaning and retrieved per supervisory direction, and staff must monitor equipment for malfunctions, provide updates to supervisors or team leaders, and report equipment location changes or repair needs. Staff members are expected to diagnose minor equipment issues (e.g., vacuum cleaner bags/filters) and clean equipment/storage closets per departmental schedules.

Percentage Of Time 50 Competency Customer Service Describe the specific job duties related to this competency

Greets customers promptly and courteously. Receive visitors and general public in a courteous, professional and helpful manner daily. Maintains a positive attitude and demeanor and displays excellent customer service skills to colleagues, students, staff and visitors daily. Assists in preparing spaces for special events, receptions, and official functions. Also handles additional housekeeping tasks as requested.

Percentage Of Time 15 Competency Interpersonal Skills Describe the specific job duties related to this competency

Communicates with colleagues and customers in a manner that allows work to be completed. Offers to assist when needed and shares knowledge, resources, etc. to reach common goals. Acknowledges the importance of others' opinions and ideas and offers suggestions to improve work output. Observes and respects the confidentiality of occupants in residential spaces and displays discretion.

Percentage Of Time 15 Competency Communication Describe the specific job duties related to this competency

Clearly and concisely conveys verbal, non‑verbal (sign language, body language, gestures), or written information to individuals or groups to ensure understanding. Listens and responds appropriately to messages from others. Communicates effectively with residential occupants, guests, and other staff members to ensure needs and expectations are met. Reports any maintenance issues or necessary repairs to the appropriate personnel.

Staff members will also be expected to perform computer‑related tasks as assigned, such as digital time reporting, online training, performance appraisal tasks, and reading/acknowledging messages from the university/department.

Percentage Of Time 10 Competency Safety and Health Compliance Describe the specific job duties related to this competency

Demonstrates an understanding of and maintains conditions that ensure a healthy and safe working environment. Ensures equipment is working properly and report malfunctions of equipment as it occurs. Adhere to University safety and health standards wearing appropriate issued personal protective equipment (PPE), supplies and materials. Adheres to departmental policy as it pertains to only using chemicals and supplies provided specifically by the department.

Percentage Of Time 10

Supplemental Questions

Required fields are indicated with an asterisk (*).

• How did you hear about this employment opportunity?
• Public Job Posting
• Internal Job Posting
• Agency Referral
• Advertisement/Publication
• Personal Referral
• Website
• Other

Applicant Document

Required Documents

• Resume

Optional Documents

• Cover Letter
• References List