Custodial Supervisor

JOB TITLE: Custodial Supervisor
LOCATION: On-site at Wai Kai, ?Ewa Beach, Hawai?i
DEPARTMENT: Facilities
REPORTS TO: Director of Recreation & Facilities

JOB SUMMARY
The Custodial Supervisor is responsible for overseeing the day-to-day custodial operations at
Wai Kai, ensuring facilities and public areas are maintained to established standards for
cleanliness, safety, appearance, and guest readiness. This position directly oversees Custodial
Technicians and Lead Custodial Technicians and is responsible for staffing, scheduling,
onboarding, training, daily work assignments, performance management, and overall execution
of the custodial operation.

The Supervisor provides direction and support to Lead Custodial Technicians, ensuring they are
equipped to guide assigned shifts, coordinate workflow, support team members, and
communicate operational needs. While Leads provide day-to-day guidance during assigned
shifts, the Custodial Supervisor maintains overall accountability for the team, staffing,
performance, training, and consistent execution of custodial standards.

KEY RESPONSIBILITIES
• Oversees the daily operations of the custodial team, including Custodial Technicians and
Lead Custodial Technicians.
• Recruits, interviews, and supports the selection of qualified custodial team members in
partnership with Human Resources and the Director of Recreation and Facilities.
• Coordinates and oversees onboarding and training for new team members to ensure
they are prepared to safely and effectively perform assigned responsibilities.
• Develops and manages employee schedules based on operational needs, property
activity, special events, staffing levels, and approved labor plans.
• Assigns daily work areas, priorities, and responsibilities and adjusts team deployment
throughout the day as operational needs change.
• Provides direction, coaching, and ongoing support to Lead Custodial Technicians in
carrying out daily shift leadership responsibilities.
• Establishes clear expectations for Leads regarding work assignments, team
coordination, communication, inspections, and escalation of employee or operational
concerns.
• Maintains overall supervisory responsibility for Custodial Technicians and Lead Custodial
Technicians, including attendance, performance, conduct, training, and accountability.
• Provides regular coaching and feedback and addresses performance or attendance
concerns in partnership with the Director of Recreation and Facilities and Human
Resources, as appropriate.
• Ensures consistent custodial standards are maintained throughout guest-facing,
employee, office, restroom, common, event, and other assigned areas.
• Conducts routine inspections of assigned areas and follows up on deficiencies to ensure
timely correction.
• Ensures custodial checklists, cleaning schedules, opening/closing responsibilities, and
other required documentation are completed accurately and consistently.
• Coordinates custodial coverage and support for property events, Farmers Markets,
group functions, and other operational needs.
• Monitors custodial supplies, chemicals, tools, and equipment and coordinates
replenishment, repair, or replacement as needed.
• Ensures cleaning products, chemicals, tools, and equipment are used, labeled, stored,
and maintained safely and according to established procedures.
• Trains and reinforces proper cleaning methods, chemical handling, equipment use,
safety practices, and Company procedures.
• Maintains awareness of property conditions and responds to spills, cleanliness
concerns, safety hazards, and other custodial needs in a timely manner.
• Partners with Facilities, Recreation & Leisure Activities, Guest Experience, Special
Events, and other departments to support overall property operations.
• Communicates staffing, facility, safety, supply, equipment, and operational concerns to
the Director of Recreation and Facilities.
• Supports the team directly with custodial duties when needed based on staffing levels,
business volume, events, or other operational needs.
• Completes required reports, documentation, training, and administrative responsibilities
related to the custodial operation.
• Ensures team members follow Company policies, safety requirements, and established
operational procedures.
• Supports other areas within Recreation & Leisure Activities and Facilities as needed to
support overall operations.
• Performs all other duties as assigned.

QUALIFICATIONS
• Strong leadership, communication, and team management skills.
• Ability to supervise, coach, train, and provide clear direction to employees at varying
levels of experience.
• Ability to effectively guide Lead Custodial Technicians while maintaining clear
supervisory accountability for the overall team.
• Strong organization and scheduling skills with the ability to adjust staffing and priorities
based on operational needs.
• Knowledge of custodial cleaning practices, sanitation standards, cleaning chemicals,
tools, and equipment.
• Ability to identify cleanliness, maintenance, and safety concerns and coordinate
appropriate follow-up.
• Strong attention to detail and commitment to maintaining a clean, safe, and guest-ready
environment.
• Ability to address employee concerns professionally and escalate employee relations
matters appropriately.
• Ability to communicate effectively with employees, leadership, other departments,
vendors, and guests.
• Ability to prioritize multiple operational needs in a fast-paced hospitality environment.
• Basic computer skills and ability to use scheduling, timekeeping, email, and other
Company systems.
• Valid driver's license preferred.

Education & Experience
• High school diploma or equivalent required.
• Minimum two (2) years of custodial, janitorial, facilities, hospitality, or related operational
experience required.
• Previous experience in a supervisory, lead, or team leadership role required.
• Experience with employee scheduling, training, onboarding, and performance coaching
preferred.
• Experience in a high-volume hospitality, resort, attraction, entertainment, or similar
guest-facing environment preferred.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS
• Ability to stand and walk for extended periods.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to work early mornings, evenings, weekends, holidays, and special events based
on operational needs.
• Ability to lift and carry up to 50 pounds.
• Ability to bend, stoop, kneel, reach, push, pull, and perform repetitive movements.
• Ability to safely use custodial equipment, cleaning tools, and approved cleaning
chemicals.
• Regular movement throughout the Wai Kai property is required.

PERSONAL ATTRIBUTES & ABOVE ALL, INTEGRITY AND HONESTY
• Strong leadership and communication skills.
• Hands-on and willing to support the team when needed.
• Organized, dependable, and accountable.
• Able to provide clear direction while maintaining a positive and respectful team
environment.
• Strong attention to detail and cleanliness standards.
• Proactive and able to identify needs before they impact operations or the guest
experience.
• Able to remain calm and solutions-focused when priorities change.
• Collaborative and comfortable working across departments