Custodial Supervisor

GOODWILL WORKS OF THE CHESAPEAKE, INC.

POSITION DESCRIPTION

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JOB TITLE: Custodial Supervisor

JOB CODE:

(completed by HR)

DIVISION: Commercial Services

DEPARTMENT: Determined by Location

REPORTS TO:

(position not name)

Project Manager

GRADE:

(completed by HR)

FLSA:

(completed by HR)

Non-Exempt

DATE CREATED: August 2009

DATE REVISED: August 2026

JOB SUMMARY:

The Supervisor is responsible for overseeing custodial operations and ensuring contract facilities are

maintained in a clean, safe, and orderly condition in compliance with contract standards. This role

provides direction, support, and accountability for staff while also performing cleaning duties as needed

to meet operational requirements. Consistent with Goodwill's mission, this role places strong emphasis on

training and developing custodial staff, including individuals with disabilities, through hands-on

instruction, patience, and adaptive coaching that build job skills, confidence, and long-term employment

success. This position may support multiple contract sites and requires regular travel between locations to

provide supervision, training, and support. The Supervisor is expected to maintain a professional and

courteous attitude, demonstrate flexibility, effectively manage time and resources, and contribute to

continuous improvement and team development efforts.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Supervision & Operations

Supervise and coordinate custodial staff in assigned areas to ensure all contract requirements are

met

Schedule work and assign staff to ensure timely and efficient completion of custodial duties.

Provide direction, hands-on training, and ongoing support to employees, including individuals with

disabilities, to build job skills and maintain quality and productivity standards.

Monitor employee performance and address issues as needed to maintain accountability and

consistency.

Ensure adequate staffing coverage and adjust assignments as needed to meet operational demands.

Serve as the primary point of contact for day-to-day operations within assigned facilities.

Travel between multiple assigned contract sites as needed to provide consistent supervision,

training, and support across locations.

Perform additional duties as assigned to ensure compliance with contract standards and customer

satisfaction.

2. Training & Workforce Development

Train and mentor custodial staff across assigned sites, including individuals with disabilities,

using clear, hands

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Partner with HR, job coaches, and other support resources to implement reasonable

accommodations and adaptive training methods.

Model patience, clear communication, and step-by-step demonstration when introducing new

tasks or equipment.

Track individual employee progress and provide ongoing coaching to build skills, confidence,

and independence.

Recognize and reinforce employee progress to support retention and career growth within GIC.

3. Custodial Duties (Working Supervisor Expectation)

Perform general cleaning duties as needed, including but not limited to sweeping, mopping,

vacuuming, dusting, and trash removal.

Assist with or perform restroom, breakroom, office, and common area cleaning to maintain

cleanliness standards.

Perform and/or support floor care tasks such as stripping, waxing, buffing, and carpet cleaning as

required.

Operate and ensure proper use of custodial equipment, including auto-scrubbers, buffers, and

other machinery, when necessary.

Work alongside staff as needed to ensure completion of daily, periodic, and project work.

4. Quality Assurance & Compliance

Conduct regular quality inspections to ensure all work meets contract standards.

Identify deficiencies, report issues, and implement corrective actions in a timely manner.

Follow up to ensure all deficiencies are resolved and standards are maintained.

Maintain accurate and timely completion of daily reports, logs, and required documentation.

Ensure compliance with all contract requirements, company policies, and customer expectations.

5. Health & Safety

Ensure awareness and enforcement of GIC Safety Policies.

Promote and monitor proper use and storage of Personal Protective Equipment (PPE).

Ensure incidents and accidents are reported promptly and in accordance with company

procedures.

Maintain a safe working environment for all employees and building occupants.

6. Professionalism & Leadership

Maintain a professional and courteous attitude at all times.

Demonstrate flexibility and the ability to adapt to changing operational needs.

Promote teamwork, employee engagement, and a positive work environment.

Support employee development through coaching, training, and feedback, with particular

attention to the needs of employees with disabilities.

Effectively communicate expectations and maintain cooperative working relationships.

Assume additional responsibilities as needed to support operations.

Commit to continuous improvement and team building efforts.

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EDUCATION AND/OR EXPERIENCE:

High School diploma or equivalent preferred

Two (2) years of custodial or facilities supervisory experience, including training or mentoring

staff, preferred

Experience with quality control and inspection processes preferred

Experience training or supporting individuals with disabilities such as job coaching, supported

employment, or vocational training preferred

Experience supervising staff across multiple work locations preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

N/A

MINIMUM QUALIFICATIONS:

Ability to supervise, train, and support staff effectively

Ability to train and support employees with disabilities using patience, clear communication, and

adaptive instruction methods

Ability to understand and follow written and verbal instructions

Ability to perform essential custodial functions with or without reasonable accommodation

Must meet any background or security clearance requirements for assigned contract sites

Must have reliable transportation to and from assigned worksite(s)

Ability and willingness to travel between multiple contract sites as assigned

PREFERRED QUALIFICATIONS:

Previous experience in custodial, janitorial, or facilities management

Knowledge of cleaning products, equipment, and safety practices

Experience with floor care techniques and equipment

Strong organizational, communication, and problem-solving skills

Demonstrated leadership, reliability, and strong work ethic

Experience training or supervising individuals with disabilities in a workplace setting

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to write

Ability to stand for long periods of time

Ability to go up and down stairs

Ability to speak and read

Ability to bend, lift and carry

Ability to lift up to 50 lbs

Full range of motion above the head

Computer literate

Ability to operate cleaning equipment without posing a safety hazard to self or others

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Compassion and respect for persons with special needs and the ability to earn their confidence

Ability to adapt training methods, pacing, and communication style to meet diverse learning

needs, including those of employees with disabilities

PHYSICAL REQUIREMENTS:

Sedentary

Lifting up to 10 pounds maximum and occasionally lifting and/or carrying such articles

as dockets, ledgers and files. Walking and standing are occasionally required.

Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys

and/or buttons

Light

Lifting up to 20 pounds maximum with frequent lifting and/or carrying objects weighing

up to 10 pounds. May be required to regularly stand for extended periods of time, walk,

reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch

or crawl, push or pull. Regularly required to talk and hear. Frequently required to use

hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

Medium

Lifting up to 50 pounds maximum with frequent lifting and/or carrying of objects

weighing up to 25 pounds. May be required to regularly stand for extended periods of

time, walk, reach with hands/arms with full range of motion, climb or balance, stoop,

kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently

required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or

buttons.

Heavy

Lifting up to 100 pounds maximum with frequent lifting and/or carrying objects weighing

up to 50 pounds. May be required to regularly stand for extended periods of time, walk,

reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch

or crawl, push or pull. Regularly required to talk and hear. Frequently required to use

hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

WORK ENVIRONMENT:

Limited

General office environment where the employee is infrequently exposed to moving

mechanical parts, wet and/or humid conditions, fumes, airborne particles or outside

weather conditions. The noise level is usually quite.

Moderate

Employee may be exposed to moving mechanical parts, wet and/or humid conditions,

fumes or airborne particles and outside weather conditions. The noise level is usually

moderate.

High

Employee is regularly exposed to moving mechanical parts. Employee is frequently

exposed to wet and/or humid conditions, fumes or airborne particles and outside weather

conditions. Employee is occasionally exposed to high precarious places, risk of electrical

shock and/or vibration. The noise level is usually loud.

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JOB DESCRIPTION REVIEW:

I understand this job description and its requirements; and that I am expected to complete all duties as

assigned. I understand the job functions may be changed from time to time. I am able to perform the

essential functions of this position with or without accommodation. I understand that if I will need an

accommodation for this position, I will inform management of my accommodation needs.

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Employee's signature

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Date

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Witness

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Date