SUMMARY:
Provides quality assurance support to ensure company standards are met while also completing and maintaining quality assurance inspections.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential duties and responsibilities include the following, (other duties may be assigned):
- Maintains a working knowledge of all company standards as stated in the account contract and company
- Ensures Quality Assurance Program is being
- Completes regular inspections of all areas in our quality assurance platform as directed by site and divisional leadership using a critical and discerning
- Exhibits tact and diplomacy in handling complaints from customers and
- Uses the computer to access Outlook Web to review, monitor, submit and answer emails. Also sets reminders and calendar invites via Outlook Web
- Uses the computer to prepare Word, Excel, and PDF documents in support of the operations, including documents such as training QA and compliance
- Tracks employee training compliance regularly in conjunction with the Administration
- Demonstrates regular, predictable attendance at the job site or
- Assists with special projects and assume responsibility for the development, administration, and promotion of specific projects as needed.