Custodial QA Specialist Arizona State University

SSC

Position Title: CUSTODIAL QA SPECIALIST ARIZONA STATE UNIVERSITY TEMPE, AZ

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates' knowledge and experience alongside SSC's extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors.

SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.

Job Summary

This individual is responsible for executing and maintaining all Quality Assurance (QA) programs, ensuring compliance with client expectations, company standards, and applicable regulatory requirements. The role supports the continuous improvement of custodial operations through on-site inspections, audits, evaluations, reporting, and employee training focused on cleaning quality, sanitation standards, safety, and operational excellence.

Key Responsibilities

• Promotes, enforces, maintains, and verifies Quality Assurance (QA) and safety reporting standards across custodial operations.
• Conducts routine inspections, audits, and evaluations of custodial services to ensure compliance with company, client, and regulatory standards.
• Provides written feedback to site managers regarding quality deficiencies, compliance concerns, and opportunities for improvement.
• Partners with managers and supervisors to develop corrective action plans and resolve operational and quality challenges.
• Serves as a liaison between clients, senior leadership, and site management teams on all QA-related matters.
• Participates in internal inspections, client assessments, and third-party audits.
• Delivers training and coaching to custodial associates on quality standards, cleaning procedures, safety practices, and company policies.
• Maintains accurate inspection records, audit documentation, training records, and compliance reports.
• Tracks performance metrics and identifies trends to support continuous quality improvement initiatives.
• Performs other duties as assigned.

Qualifications

• Associate's Degree preferred, or equivalent combination of education and relevant experience.
• Experience in custodial operations, environmental services, facilities management, quality assurance, or compliance programs.
• Knowledge of cleaning industry standards, infection prevention practices, workplace safety requirements, and regulatory compliance.
• Experience conducting operational audits, inspections, and quality assessments.
• Strong data management, reporting, documentation, and technical writing skills.
• Excellent communication, training, coaching, and stakeholder relationship management skills.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Visio.
• Ability to analyze data, identify trends, and implement corrective actions to improve service quality and operational performance.
• Ability to travel between sites as required.

Preferred Qualifications

• Industry certifications related to custodial management, environmental services, quality assurance, safety, or facilities management.
• Experience supporting healthcare, higher education, corporate, or commercial facilities environments.
• Knowledge of cleaning performance measurement systems and quality control methodologies.

Apply to SSC today!

SSC is a member of Compass Group USA.

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Associates at SSC are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Applications are accepted on an ongoing basis
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_SSC.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

SSC maintains a drug-free workplace.